Senior Operations Manager, Central Ops Job at Handshake (San Francisco)

Senior Principal, Central Strategy and Business Operations

Atlassian is seeking a Senior Principal in Strategy and Business Operations who ...

Location

United States , San Francisco

Salary:

170200.00 - 273400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years experience in high growth Software / tech industry in biz ops and/or consulting, investment banking roles
A deep understanding of Enterprise Software business models - both Sales-driven (eg have an understanding of sales strategies, quotas, territories, HC planning, pipeline generation) and Product-Led-Growth (e.g. funnel dynamics)
Strong analytical skills - ability to analyze data, derive key insights and diagnose business issues
Ability to think strategically, but also have exceptional attention to detail to drive program management and execution of strategy
Ability to think big picture with a cross-portfolio perspective while connecting the dots in a multi-product environment
Strong executive presence - excellent verbal & written communications skills
A sense of ownership and a desire to run independently
Strong proficiency with Excel and business modeling

Job Responsibility

Drive strategic and data-driven decision-making and help inform business decisions through analysis, research and insights
Drive special strategic projects focused on high priority business problems, identify actionable insights, deliver strategic recommendations and analyses, to influence and drive consensus across functional leaders
Monitor and deeply understand business performance in a multi-product environment and diagnose the root cause of problems when they occur
Lead and manage key operational processes to crystallize long range planning and company strategy into short and medium term plans and measure the plan outcomes
Own and drive weekly, monthly and quarterly business reviews against the full P&L which clearly inform executive team of progress against operational plan and health of key drivers of the business
Collaborate closely with product, sales, marketing, data science and finance teams

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Vice President - Books and Records

The Books and Records Oversight team within Markets Operations primary objective...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12 to 15+ years relevant experience
Industry expertise in financial accounting and the operational aspects of books and records management and account management
Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment
Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements
Ability to measure and assess the impact of stress shocks including fat-tailed risks
Well-versed in reviewing the dimensions of franchise risk
Strong Leadership skills-Operates as a leader
Serves as a point of escalation for key issues or time sensitive decisions
Acts decisively in high risk scenarios, assessing a situation based on available data, experience, intuition, and judgment

Job Responsibility

Lead and Oversee: Work with line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
Oversee and co-ordinate all account owner activity across Markets Operations
Understand and maintain Operations chart of accounts
Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
Ensure well defined and documented processes are in place for reserve calculations across Markets Operations
Identify opportunities to reduce aged exceptions to reduce reserves

Fulltime

Operations Specialist Grocery

The Operations Specialist is a leadership role within Deliveroo’s Grocery Field ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations
Experience leading Senior Associates or Team Leads and developing high-performing teams
Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.)
Excellent analytical and problem-solving skills with the ability to interpret data and act on insights
Strong stakeholder management and communication skills (written and verbal)
Proficient in mobile/tablet applications, dashboards, and operational reporting tools
Valid UAE driving license and own transport (fuel allowance provided)
Comfortable working in a fast-paced, field-based environment across multiple locations

Job Responsibility

Cluster & Team Leadership: Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes
Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback
Develop team capability through structured training, field coaching, and performance management
Ensure consistent communication and alignment across sites under your cluster
Performance Management & Optimization: Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations
Identify performance gaps and root causes, implementing data-driven action plans to improve results
Ensure operational consistency and adherence to Deliveroo standards across all assigned locations
Drive initiatives to enhance picker performance, site productivity, and customer satisfaction
Operational Excellence & Audits: Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards
Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy

What we offer

25 days annual leave + public holidays
Comprehensive medical insurance
Annual flight allowance
Free Deliveroo Plus & partner discounts
Enhanced maternity and paternity benefits
Regular team events and social activities
Fuel allowance (implied from 'own transport' requirement)
Support with visa and work permit process where needed
Excellent learning and development opportunities and access to RooLearn
Access to Headspace, a meditation and wellbeing app

Fulltime

Payments Operations Risk & Control Lead

The TTS Payments Operations Risk & Control Team provides oversight & support to ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Good knowledge of TTS products/operations particularly in the payments space
Knowledge of applicable Operational Policies / procedures / Control Standards
Extensive, 7-10 years of relevant experience
Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level
Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions
Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly
Good at brainstorming. Needs to communicate complex ideas simply and compellingly
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Understand key risks within the Business and operational processes relating to TTS P&R
Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals
Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation
Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes
Assist with the drive to establish MCA as part of Transformation
Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/modified
Be fully up to date and familiar with relevant Citi Policies and standards
Work closely with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects
Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions
Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Vice President - Books and Records

The Books and Records Oversight team within Markets Operations primary objective...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 to 12+ years relevant experience
Strong command of financial accounting and the operational aspects of books and records management
Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment
Strong Leadership skills-Operates as a leader
Serves as a point of escalation for key issues or time sensitive decisions
Ability to respond to challenges with creative solutions, adapts to changing business needs
Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature
Excellent Communications skills verbal & written
Active listening skills

Job Responsibility

Partner with Line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
Oversee and co-ordinate all account owner activity across Markets Operations
Understand and maintain Operations chart of accounts
Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
Ensure well defined and documented processes are in place for reserve calculations across Markets Operations
Identify opportunities to reduce aged exceptions to reduce reserves

Fulltime

LATAM Markets Ops Senior Program Lead

The Program Management Senior Lead is a strategic professional who closely follo...

Location

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience
Should demonstrate a commitment to quality and attention to detail
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem solving skills
Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Identifies stakeholders and key organizations and build and manage relationships
Directs the creation of multiple programs of work and manage their alignment to business goals
Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
Leads the identification and drive resolution of issues, including those outside established programs of work
Works with stakeholders to ensure program scope definition meets business objectives
Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed
Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis

Fulltime

Senior Product Operations Manager

Abridge is growing rapidly, and we’re looking for a Senior Product Operations Ma...

Location

United States , San Francisco

Salary:

181900.00 - 214000.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles
Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks
Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity
High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike
Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks

Job Responsibility

Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking
Build a product operating system that stays ahead of the curve, anticipating needs before they surface
Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews
Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency
Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks
Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos)
Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders
Build and maintain an internal knowledge base for product/GTM teams
Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums
Track dependencies and surface risks early, with recommended options for resolution

What we offer

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals

Fulltime

New Grad- Project Manager

The Associate Implementation Project Manager supports the delivery of large-scal...

Location

United States

Salary:

82000.00 - 113300.00 USD / Year

Symbotic

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, Operations Management, Supply Chain, or a related field
Relevant internship, co-op, or project experience within industries such as: Robotics or warehouse automation
Manufacturing, industrial engineering, or production environments
Construction management or design/build projects
Coursework or projects related to project management, operations, or systems engineering
Familiarity with schedules, Gantt charts, or basic cost tracking
Interest in developing a long-term career in project management, operations, or large-scale system delivery
Exposure to coordinating work across multiple teams (engineering, operations, suppliers, contractors, or customers)
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Clear, professional communication skills (written and verbal)

Job Responsibility

Support project execution activities across scope, schedule, cost, and quality for large-scale automation projects
Partner with senior Project Managers and cross-functional teams to coordinate timelines, milestones, and on-site activities
Assist with tracking project risks, issues, and action items, escalating as needed to keep projects on track
Participate in cross-functional and customer meetings, helping prepare materials, capture notes, and communicate updates
Coordinate with engineering, supply chain, installation, and commissioning teams to align execution plans
Support site readiness activities, including installation planning, logistics coordination, and schedule updates
Contribute to a culture of clear communication, accountability, and teamwork across internal and external partners

What we offer

medical
dental
vision
disability
401K
PTO

Fulltime

Senior Operations Manager, Central Ops

Handshake

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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