Senior Operations Manager, Central Ops Job at Handshake (San Francisco)

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Staff Program Manager - Central Engineering Operations

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

Serbia , Novi Sad

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

6+ years of experience in technical/operations management in the technology/software development industry with technical expertise that enables you to define automation requirements, automate operational workflows, and perform data analysis using query languages and AI
Ability to work directly with senior leadership on programs, including leading R&D-wide (engineering, product, design, security) initiatives from start to finish
Proven experience in optimizing operations on an Engineering and R&D scale, creating actionable plans, and managing execution to enhance operational effectiveness, efficiency, and scalability across multiple engineering teams and departments, and adhering to various compliance requirements
You can facilitate discussions with engineering subject matter experts on topics such as System Design, Data Architecture, Infrastructure Management (including cost management), Quality, etc., in the context of engineering operations
Ability to leverage AI to increase your own productivity and leverage it in the solutions you’re building
Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels
A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational, and leadership skills

Job Responsibility

Ensure operations and strategy execution work seamlessly and effectively, and streamline engineering and R&D processes to be simple, value-oriented, and scalable
Lead and manage engineering and R&D process enhancements to set up or improve engineering and cross-departmental processes, and be responsible for transitioning them to operational state (all in coordination with key stakeholders), resulting in documented, repeatable, and measurable processes. This includes end-to-end work from problem definition and data analysis through solution proposal, alignment with R&D leadership, and execution and adoption of the changes
Partner with engineering group leaders to improve planning, execution, and operational health within their organizations, with a particular focus on increasing the efficiency, stability, and effectiveness in the delivery of their strategic objectives
Support engineering leadership in quarterly planning, tracking OKRs, and driving execution against strategic priorities in consistent alignment with engineering-wide and R&D policies and practices
Provide technical leadership and guidance to the team of operations managers to manage engineering initiatives, solve problems, and optimize and automate routine operations, increasing the team's and engineering's value-added time
Work closely with senior engineers and leadership teams to ensure strict adherence to operational processes. Conduct audits and check-ins to identify areas for improvement and ensure continuous process refinement
Collaborate with operations managers and cross-functional partners to improve execution, automate workflows, and increase operational efficiency, and also directly contribute to the improvement and support of our internal knowledge management process and information structure in collaboration with other Ops and PMO teams
Manage R&D-wide initiatives. Coordinate and oversee the preparation, planning, and delivery of engineering updates, events, and R&D-wide initiatives, ensuring alignment with corporate goals
Drive operational excellence across R&D: spearhead and champion global operational strategies, focusing on optimizing engineering processes to be more efficient, scalable, and aligned with the company’s long-term vision

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Senior Product Operations Manager

As a Senior Product Operations Manager, you will play a critical role in scaling...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

7+ years of experience in Product Operations, Product Management, Program Management, or equivalent roles in enterprise B2B SaaS environments
Proven experience operating in highly complex, cross-functional organizations with multiple stakeholders and dependencies
Strong ability to translate strategy into execution through processes, frameworks, and clear accountability
Excellent communication and influencing skills, with experience working closely with senior leadership
Highly analytical and structured, with a strong bias toward data, metrics, and operational rigor
Comfortable operating in fast-paced, ambiguous environments and driving clarity where none exists
Strong problem-solving mindset with a track record of owning outcomes end-to-end

Job Responsibility

Own and evolve core product operating processes across the Cortex portfolio
Partner closely with Product Management leaders to translate strategy into executable plans, milestones, and measurable outcomes
Design, implement, and scale product operating models that support complex initiatives such as migrations, platform unification, licensing changes, and large-scale customer transitions
Serve as a central point of orchestration across Product, Engineering, GTM, Sales Ops, Finance, IT, Legal, and Support to remove blockers and drive execution
Identify operational friction, inefficiencies, and gaps across the product lifecycle and proactively drive systemic improvements
Drive tooling, automation, and documentation that improve visibility, predictability, and scalability of product operations, while enabling AI-ready workflows, data foundations, and decision support
Act as a trusted operator and problem-solver for complex, ambiguous initiatives that span beyond a single product or team

Fulltime

Senior Manager People Ops

Dandy is transforming the massive and antiquated dental industry—an industry wor...

Location

United States

Salary:

150975.00 - 183000.00 USD / Year

Dandy

Expiration Date

Until further notice

Requirements

7+ years of experience in a hypergrowth startup environment
HR-specific experience in global operations highly preferred
Ability to punch through ambiguity and ramp up quickly with limited resources
Experience working with cross functional teams and leaders to drive clarity and process improvements
Experience optimizing operations systems to further streamline people processes
Overall track record of professional success

Job Responsibility

Own key operational processes
Manage and drive key People Operations projects in partnership with cross-functional stakeholders, contributing to the overall efficiency and effectiveness of people team members and programs
Improve the efficiency of the HR team by partnering with stakeholders to automate and streamline internal processes that improve and enhance the internal employee experience
Expand operations team
Centralize and execute processes that scale, leveraging automations and improvements (Experience with UKG preferred)
Build out ticketing processes and structure to enable SLAs and metrics tracking (Experience with Jira preferred)
Lead core people operations across multiple countries, ensuring excellence and ownership in execution of day to day tasks, auditing and compliance for your team members

What we offer

Offers Equity
Offers Bonus
healthcare
dental
mental health support
parental planning resources
retirement savings options
generous paid time off

Fulltime

Senior Product Operations Manager

Abridge is growing rapidly, and we’re looking for a Senior Product Operations Ma...

Location

United States , San Francisco

Salary:

181900.00 - 214000.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles
Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks
Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity
High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike
Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks

Job Responsibility

Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking
Build a product operating system that stays ahead of the curve, anticipating needs before they surface
Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews
Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency
Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks
Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos)
Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders
Build and maintain an internal knowledge base for product/GTM teams
Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums
Track dependencies and surface risks early, with recommended options for resolution

What we offer

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals

Fulltime

Av Operations Manager

AV Operations Manager at Encore Global, based in Uxbridge & London Venues. This ...

Location

United Kingdom , Uxbridge

Salary:

35000.00 - 38000.00 GBP / Year

Encore Global

Expiration Date

Until further notice

Requirements

3+ years of experience in live events or audiovisual operations, including hands-on technical work on shows
1+ years of experience supervising or leading technical teams on site (e.g. crew boss, lead technician, senior engineer or equivalent)
Strong working knowledge of audiovisual and/or live event production workflows, with the ability to understand plans and coordinate across multiple technical disciplines
Demonstrable experience leading load-ins/load-outs and acting as main point of contact on site for clients and/or venue operations
Proven ability to manage people in a line management context, including coaching, feedback, performance discussions and basic HR processes
Experience coordinating or delivering training, or working closely with L&D/technical training teams, is desirable
Proficiency with standard business software (e.g. Microsoft Office, email, scheduling tools) and ability to learn internal systems (e.g. billing, labour planning, learning management systems)
Strong communication skills, with the confidence to represent the business to clients, venues and internal stakeholders and to take accountability when acting as the responsible person on site

Job Responsibility

Lead the generalist technician pool on a day to day basis, ensuring the right people are allocated to the right shows and tasks in line with business needs and agreed staffing levels
Act as onsite crew supervisor for allocated shows, taking responsibility for leading the generalist team during load ins, show runs, turnarounds and load outs, and ensuring work follows the agreed project plan, drawings and documentation prepared by the Project Manager and (technical) Specialists
Serve as the main on-site operational point of contact once the Project Manager has handed over, introducing yourself to the client and venue as the single point of contact for technical delivery for that phase/shift
Ensure that every show has a clearly designated single point of contact (Ops Manager, senior specialist or PM on major shows) and that this is understood by the crew and client. Utilises the billing system to coordinate invoicing activities and ensures accuracy
Promote and enforce safe systems of work on site, including HSE compliance, safe rigging and lifting practices, appropriate breaks and working hours, and escalation of any safety or welfare concerns
Support Project Managers by decoupling their presence from routine load-ins and load-outs wherever appropriate, enabling them to focus on planning and leading the overall project rather than acting as crew chief
Establish and maintain strong working relationships with venue staff, Project Managers, technical HODs/specialists, labour planning and warehouse teams to ensure smooth delivery and handovers
Oversee the deployment of pool technicians, coordinating with labour planning to balance show requirements, travel, TOIL, leave and training commitments
Proactively manage downtime: identify when pool technicians should support warehouse operations, attend training, or take TOIL, and ensure that unallocated time is used productively
Monitor utilisation and workload across the pool, flagging capacity constraints or over reliance on specific individuals, and proposing adjustments to resourcing as required

What we offer

Private Healthcare after 12 months of service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Trial Vendor Senior Manager

Parexel is currently registering interest for Trial Vendor Senior Manager to joi...

Location

United Kingdom

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent degree is required, with advanced degree preferred
3+ years working experience and excellent knowledge of the clinical operation processes and vendor management
Excellent knowledge of GxP and ICH regulations
Very good knowledge of clinical trial design and mapping to supplier requirements
Experience working with diverse cross-functional teams and a matrix environment and driving organizational excellence
Experience in User Acceptance testing for e-COA and IRT
Knowledge of key deliverables that impact green light milestones and vendor readiness
Experience or Expertise with Central Labs, Electronic Clinical Outcomes Assessment (eCOA), and Electronic Patient Reported Outcome (ePRO), Interactive Response Technology (IRT), Cardiac and Respiratory diagnostics, Patient Recruitment and Retention (PR&R), and/or Imaging reading (global process ownership, business system owner, SOP management, global training on supplier related SOPs and processes)
Very strong vendor management skills
outsourcing, contracting, and sourcing of clinical services

Job Responsibility

Interacts and collaborates closely with study team lead and study team members during study lifetime
Reviews vendor related protocol sections during protocol development
Collaborates with Vendor Study Manager (VSM) to the development of Study Specification Worksheet (SSW) to facilitate bid process
Manages interface with vendors in cooperation with vendor partner functions
Quote/proposal review in collaboration with procurement, support contract negotiations, if required
Contributes to the development of vendor contract amendments
Accountable for vendor cost control, budget review, invoice reconciliation and PO close-out
Manages vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial
Covers all vendor activities after study start-up and all categories not covered by VSMs during start-up
Initiates/co-ordinates vendor kick-off meeting for categories not covered by VSMs

Senior Manager

The most common question asked is, 'What does a typical day in the life of an SC...

Location

India , Delhi

Salary:

Not provided

Urban Company

Expiration Date

Until further notice

Requirements

Minimum 2-4 years of experience in an ops-related/consulting/strategy role
Demonstrated leadership of teams and projects – the ability to influence and lead
Someone who understands great things gets built by both smarts AND hard work

Job Responsibility

Operational excellence for your set of cities - this involves the selection and training of new partners and improving the current partners' quality
Take charge of key central growth tracks for the category over time
Projects focused on improving quality and service excellence
Projects focused on improving offerings and innovation
Collaboration with cross-functional teams to ensure swift and robust execution

What we offer

Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
A lot of freedom and ownership to propose and change the way we do things
Growth opportunities within UC via our robust internal mobility program

Select Country

Senior Operations Manager, Central Ops

Job Description

Job Responsibility

Requirements

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