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We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. We're looking for a Senior Operations Manager to join us on a fixed-term basis, covering key responsibilities across our Operations team during maternity leave. This role sits at the heart of the agency, partnering with Client Services, Business Development, Finance and department leaders to ensure our people, pipeline and resources are working seamlessly together. You'll play a critical role in forecasting demand, allocating opportunities, managing resource to help drive strong commercial performance across the business.
Job Responsibility
Owning resourcing the agency's global pipeline, working with Client Services to ensure opportunities are accurately forecast, scheduled and allocated to the right teams and individuals, supporting agency growth through effective resourcing.
Leading weekly pipeline meetings, driving visibility, accountability and proactive planning across Client Services and Operations.
Managing agency-wide holiday approvals and resource cover planning, balancing commercial needs with team wellbeing.
Working with Operations to troubleshoot resource challenges, identifying solutions quickly and ensuring work is delivered effectively across the agency.
Overseeing Contractor and Croudie engagement, approvals and utilisation, ensuring external resource is used strategically and efficiently.
Representing Operations in monthly profitability meetings, providing operational insight and recommendations to improve recovery and commercial performance.
Supporting monthly agency reporting, maintaining accurate operational data and providing clear visibility of resource and pipeline health.
Building strong relationships with department leads and acting as a trusted operational partner across the business.
Identifying opportunities to improve operational efficiency through process improvement, automation and AI-enabled planning tools.
Requirements
Brilliantly collaborative: you're comfortable working with people at all levels of an organisation and naturally build trust and credibility. You know how to influence decisions, facilitate discussions and bring people together around solutions.
Commercially minded: you understand how agency commercials operate and enjoy balancing resource, recovery and profitability to drive better business outcomes.
A natural problem solver: you thrive when navigating complexity, spotting risks before they become issues and finding practical solutions.
Data confident: you're comfortable working with operational data, forecasting demand and using insights to inform decisions.
Calm under pressure: you can manage competing priorities and changing demands without losing focus or momentum.
Curious about AI: you're excited by the role automation, systems and AI can play in improving operational efficiency and effectiveness.
Pride in your work: you care deeply about quality, accuracy and delivering excellent outcomes for both your colleagues and clients.