Senior Operations Manager – Food & Beverage

• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
• Maintains the operating budget, and verifies that standards and legal obligations are followed
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms
• Supports and supervises an effective monthly self inspection program
• Operates all department equipment as necessary and reports malfunction
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
• Encourages and builds mutual trust, respect, and cooperation among team members
• Understands employee positions well enough to perform duties in employees' absence
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Monitors and maintains the productivity level of employees
• Verifies that all team members/supervisors understand the brand specific philosophy
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
• Celebrates and fosters decisions that result in successes as well as failures
• Communicates areas that need attention to staff and follows up to ensure understanding
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements
• Establishes and maintains open, collaborative relationships with employees
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
• Follows property specific second effort and recovery plan
• Stays readily available/ approachable for all team members
• Demonstrates knowledge of the brand specific service culture
• Provides services that are above and beyond for customer satisfaction and retention
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Serves as a role model to demonstrate appropriate behaviors
• Takes proactive approaches when dealing with guest concerns
• Sets a positive example for guest relations
• Stays readily available/ approachable for all guests
• Reviews comment cards and guest satisfaction result with employees
• Responds in a timely manner to customer service department request
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Administers the performance appraisal process for direct report managers
• Conducts hourly employee performance appraisals according to Standard Operating Procedures
• Communicates performance expectations in accordance with job descriptions for each position
• Verifies that employees are treated fairly and equitably
• Strives to improve employee retention
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
• Manages beverage purchasing and control procedures and ensures staff is trained accordingly
• Observes service behaviors of employees and provides feedback to individuals and or managers
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Analyzes information and evaluates results to choose the best solution and solve problems
• Performs hourly job function if necessary
• Extends professionalism and courtesy to team members at all times
• Comprehends budgets, operating statements and payroll progress report
• Performs other duties, as assigned, to meet business needs

• High school diploma or GED
• 5 years experience in the food and beverage, culinary, or related professional area
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 3 years experience in the food and beverage, culinary, or related professional area

Bonus Eligible