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Breef is seeking a Senior Operations Lead to join our dynamic, fast-growing team. This role sits at the center of our operations team, supporting daily tasks across user relations, process management, product development and external communications for both brands and agencies on the platform. The ideal candidate is highly organized, a creative problem solver, and thrives in a fast-paced environment. This role is designed for someone looking to gain deep exposure into all aspects of a high-growth tech startup — with a clear path toward stepping into either a more specialized role (sales, customer service, etc.), or a managerial role within 1-2 years.
Job Responsibility:
Lead the team to ensure operational efficiency, high performance and exceptional client experience for Breef’s brands and agencies
Work with various stakeholders across the team to develop best practice approaches in a fast-evolving tech landscape - keeping Breef as the leader in the space
Support with management of external communications for users, including emails, platform support, and project guidance
Support with internal tools development, CRM management, processes, and internal workflows
Support our agency community efforts across acquisition, vetting, onboarding meetings, and account management
Assist with ad-hoc projects and processes as required across the broader company
Support the product team with platform testing and technical bug reporting
Work cross-functionally to support various company and product initiatives as needed
Embody the mission and vision of Breef with an understanding of how and why we do what we do
Requirements:
2 to 6 years of project management or account services experience within a technology startup, media company, or agency
Excellent communication and customer service skills, with a genuine love for building relationships
Strong familiarity with the modern agency landscape and how agency services work in tandem with the needs of marketing teams
Experience with modern remote workplace tools
Passionate about the marketing space and empowering brands and creatives to do their best work
A self-starter driven by an entrepreneurial spirit
Highly organized and process-oriented, with the ability to thrive in a constantly evolving environment
Looking for meaningful involvement and long-term growth within a high-growth startup
What we offer:
Equity in a high-growth startup
Competitive benefits, vacation and remote work policy
Opportunity for extreme growth and ownership within the organization