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We're looking for a Senior Operations Lead to serve as the operational backbone of our Live Production unit—the team responsible for delivering this mission-critical data to clients worldwide. Reporting directly to the SVP of Live Production, you'll ensure operational excellence across every touchpoint: from scout recruitment and training to data validation and entry, to client delivery.
Job Responsibility:
Drive weekly operational syncs, KPI reviews, and action tracking across the entire business unit
Support quarterly planning cycles, OKR reviews, workflow health checks, and retrospective sessions
Identify bottlenecks before they become problems and establish clear escalation pathways
Pull together executive-level operational insights, synthesizing performance trends, risks, and opportunities for senior leadership
Oversee scout onboarding and training programs ensuring consistency and continuous improvement
Manage new rights-deal workflows end-to-end, ensuring cross-functional alignment, timely execution, and clear documentation
Establish and maintain governance frameworks, reporting standards, and operational documentation
Drive improvements in operational reporting, dashboards, and insights generation
Pull together high-level operational insights for the Unit lead and top management, synthesizing performance trends, risks, and opportunities
Serve as the central coordination point for the leadership team and key stakeholders
Break down silos between scouts, validation teams, data entry, freelancers, and admin units
Maintain structured communication channels across units and leadership team
Help break down silos and strengthen cross-functional ways of working
Manage operational escalations with clarity and speed, ensuring timely resolution and transparent updates
Strengthen the leadership team's operating model, helping them function as a unified, high-performing unit
Act as an Operational partner to the SVP, designing and implementing operational improvements and scaling frameworks
Absorb coordination and operational load to free up leadership time for strategic initiatives, partnerships, and long-term planning
Proactively surface issues requiring leadership attention before they impact clients
Requirements:
Successful background in operations, program management, or operational leadership—with demonstrated success in fast-paced, high-stakes environments
Strong ability to run recurring workflows, syncs, and KPI-driven processes with discipline
Exceptional communication and stakeholder management skills—you can influence without authority
Highly organized and detail-oriented, yet comfortable navigating ambiguity and changing priorities
Demonstrated ability to drive process improvements and lead cross-functional initiatives
Financial acumen—comfortable reading reports, tracking budgets, and managing cost controls
Genuine passion for sports—you understand why live data matters and the context in which it's used
Nice to have:
You've built something from scratch or initiated transformational change in complex operational environments
Experience working with C-level or senior stakeholders
Background in media, betting, content rights, or other workflow-intensive, time-sensitive industries
Track record of working effectively with global teams across multiple time zones
Proactive mindset—you don't wait for problems to come to you
you hunt them down
What we offer:
A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding
Flexibility to manage your workday and tasks with autonomy
A balance of structure and autonomy to tackle your daily tasks
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
Global Employee Assistance Programme
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)