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A fantastic opportunity to join this award winning company. As Senior Operations Executive you will be responsible for owning and delivering critical operational workstreams across hotel planning, CRM management, financial reconciliation and data integrity. Working with a high degree of autonomy, this role ensures the operational readiness and successful execution of all event cycles. This role requires excellent organisational skills, strong analytical capability, and the confidence to make informed decisions while influencing outcomes across internal teams and external partners.
Job Responsibility
Act as the primary operational liaison for internal stakeholders, including Customer Service, Finance, IT, and Hosted Buyer teams
Oversee hotel contracting administration, ensuring all data is accurate and maintained in relevant systems
Manage accommodation allocation processes, including forecasting demand and rooming lists
Act as a CRM super-user, contributing to system enhancements and continuous improvement
Support delivery of ground transportation operations, produce and validate transport manifests and manage logistics
Own end-to-end reconciliation processes for hotels, transport, and related services
Oversee visa support processes, ensuring timely and accurate documentation
Requirements
Experience in operations, coordination, events, travel, hospitality, or similar fast-paced environments
High attention to detail, with strong data accuracy and documentation capabilities
Strong numerical and analytical skills, including financial reconciliation and cost tracking experience
Experience managing CRM or data systems, including validation and go-live processes
Strong interpersonal and communication skills, engaging effectively with diverse stakeholders
Proactive problem-solving ability with a solutions-oriented mindset
Experience with Passkey or similar accommodation systems desirable
Nice to have
Experience with Passkey or similar accommodation systems