Senior Operations Excellence Specialist, TUI

TUI

Location:
United Kingdom, Luton

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Senior Operations Excellence Specialist you'll support the delivery of the Operational Excellence programme across TUI Airline, focusing on improving operational performance, resilience, and efficiency. This role drives continuous improvement through data-led insights, post-event reviews, and cross-functional collaboration. You'll act as a key enabler of strategic initiatives, embedding Lean principles, digital innovation, and process optimisation into day-to-day operations and transformation projects and have a particular focus on improving On-Time Performance (OTP) through root cause analysis, delay code reporting, and targeted interventions.

Job Responsibility:

Support the delivery of the Operational Excellence programme across TUI Airline
Improve operational performance, resilience, and efficiency
Drive continuous improvement through data-led insights, post-event reviews, and cross-functional collaboration
Embed Lean principles, digital innovation, and process optimisation
Improve On-Time Performance (OTP) through root cause analysis, delay code reporting, and targeted interventions
Lead & support delivery of strategic workstreams within Operational Excellence programme
Develop and maintain dashboards to monitor OTP, delay codes, recovery metrics, and trends
Execute CI projects using Lean tools across TOCC, Ground Ops, Crewing, and Flight Ops
Conduct operational debriefs and integrate lessons learned into SOPs, training, and resilience planning
Map, analyse, and improve key operational processes
Lead adoption of predictive analytics to anticipate and mitigate operational disruption
Develop tools, frameworks, and analytics for operational decision support
Collaborate with internal stakeholders including TOCC, Engineering, Crewing, and Cabin Crew
Work with customer experience teams to gather feedback and translate customer data into operational enhancements
Ensure operational excellence initiatives align with safety and regulatory standards

Requirements:

Experience in airline operations and performance management
Strong analytical skills and experience with KPI frameworks and Tableau & Microsoft Excel
Familiarity with Lean, Six Sigma, or CI methodologies
Proven ability to lead cross-functional projects
Comfortable with digital tools and automation platforms
Effective communicator across all levels
Experience in post-event analysis and resilience planning
Knowledge of regulatory and safety frameworks (e.g., EASA, UK CAA)
Experience in training and capability development

What we offer:

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Dynamic working environment
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Local charity and sustainability initiatives

Additional Information:

Job Posted:
October 31, 2025

Expiration:
November 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Operations Excellence Specialist

TUI

Location:United Kingdom, Luton

Category:-

Contract Type:Not provided