Senior Operations Engineer, Voice Switching Support Job at Brightspeed (Charlotte)

Senior Operations Engineer, Voice Switching Support

We are looking for a Senior Operations Engineer, Voice Switching Support to join...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
Successful demonstration of improvements to network reliability
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience

Job Responsibility

Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
High level analysis and identification of unique, complex, or chronic issues in the switch network
Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
Subject matter expertise in the production of Technical Support bulletins and alerts
Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Engagement with manufacturers, suppliers, industry representatives, and entities
Availability and ability to perform 7x24x365 and on- call duties with limited assistance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Unified Communications Engineer

The Unified Communications Engineer assists with UC platform development, design...

Location

United States , Fort Shafter

Salary:

123000.00 - 130000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s degree from an accredited institution of higher learning. Experience may be substituted in lieu of a degree
6+ years of Unified Communications (UC) Network Engineer Experience to support integration and Operations and Management (O&M) operations, including upgrades
At start date, must possess current IAT Level II Certification in ACTIVE status
Strong background with Oracle SBC
Experience with Cisco Unity Connection (CUC)
Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches
Cisco Meeting Server, Cisco Meeting Manager, Cisco Video Communications Server (Controls and Expressways) or similar
Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting
Implementing and supporting BGP routing protocols
Contact center platform and IVR scripting

Job Responsibility

Serve as Engineer in all UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the Command-and-Control Facility (C2F) and supporting facilities
Lead/coordinate new Voice, Chat, SMS, Video infrastructure, and application deployments
Provide high-level operational support and receive escalations to ensure final resolution of reported incidents
Monitor Voice, Chat, SMS, and Video infrastructure capacity and performance to ensure continued, uninterrupted operation of systems and applications
Ensure full compliance with Corporate Change Management policies and procedures for Voice & Video infrastructure
Lead/coordinate and manage Service Provider related activities
Manage resources and project-related tasks related to new deployments
Provide operational readiness through engineering, planning, coordination, incident and problem resolution, software installation, and upgrades
Participate in the planning, deployment, and support of Unified Communication systems
Coordinate requirements in conjunction with the Network Enterprise Center (NEC), as necessary, to resolve failures of applications, hardware, interfaces, and networks

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Network Engineer

The Network Engineer implements robust solutions supporting GSOC's core networks...

Location

United States , Tucker

Salary:

99360.00 - 173900.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Electrical/Electronics Engineering, Telecommunications, Computer Science, and/or Information Technology
5-6 years' experience in a network engineer role within a large regionalized WAN environment (Engineer III)
6 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer IV)
10 years' experience in a senior network engineer/architect role within a large regionalized WAN environment (Engineer V)
Strong skills in one or more of the following: BGP, iBGP, OSPF and eVPN a plus
Strong skills in design and implementation of routing strategies for regionalized WAN access
Strong skills of Cisco IOS, Juniper Junos, Firewall technologies and Arista EOS
Expert knowledge in one or more of the following: BGP, iBGP, OSPF and eVPN
Experience in design and implementation of routing strategies for regionalized WAN access
Experience or good understanding of design and implementation of direct connections into Cloud providers AWS, Azure, SAP, etc.

Job Responsibility

Implement projects involving the design of new data/voice/optical/security networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency, and security
Provisioning of new data, fiber, and optical circuits, circuit testing, equipment programming and documentation
Provide design studies, equipment evaluations, and recommendations for new networking equipment, services, and technologies
Provide engineering support for networking & security components, including Arista, Cisco, Juniper, Palo Alto firewalls, VPN tunnels, optical equipment and fiber networks
Assist senior engineers providing training to other department engineers on various technologies
Manage projects involving the design of new networks and network modifications that take into account alternate routing, load balancing, prioritization, resiliency and security
Develop proposals and secure approvals for networking projects
Assist with the design and architecting of new telecommunications, data, voice, and fiber networks with all phases of the project in mind: designing, planning, integrating, implementation, testing, documenting, and training
Designs security networks that include firewall hardware, VPNs, intrusion detection appliances, and/or management systems
Provide training to other department engineers on various technologies

What we offer

Comprehensive medical, dental, and vision coverage
A strong retirement program
Career development
Flexible work schedules
Focused on wellness and being a supportive member of the community

Fulltime

Network Engineer Senior Level

ITC is a Woman Owned Small Business delivering exceptional consultation to the U...

Location

United States , Fort Meade

Salary:

160000.00 - 200000.00 USD / Year

Integrity Technology Consultants

Expiration Date

Until further notice

Requirements

Minimum of 3 years as a Network Engineer (within the last 3 years)
Cisco routers, switches, and firewalls
Proficient with Linux and Windows
IAT level III
CCNA or CCNP certification
Security+ certification
Must currently possess an active NSA TS/SCI with FS Polygraph
Bachelor’s degree from an accredited college or university in Computer Science, Mathematics, or related discipline
Twelve (12) years’ experience in programs and contracts of similar scope, type, and complexity is required
Four (4) years of additional network engineering experience may be substituted for a bachelor’s degree

Job Responsibility

Provides assistance in all aspects of network management from network design through implementation, maintenance, and upgrading of existing networks
Analyzes design, specifications, and related documents
Implements communication system requirements to support the distributed functionality of a software engineering environment
Analyzes network characteristics (e.g. traffic connect time, transmission speeds, packet sizes and throughput), troubleshoots problems and recommends procurement of and/or modifications to network components
Minimize network latency and maximize data throughput through design analysis and network performance monitoring tools
Develops algorithms used in modules or incorporated into models associated with the research and development of technologies and systems
Ensures that all material received is inspected for evidence of tampering and, if any is found, submits a report of suspected physical incident immediately
Configure and maintain organization's network diagrams and accreditations
Integrate hardware and software to satisfy ISO 9000 requirements and other DoD/IC regulations
Design, integrate, test, and deploy solutions to established network issues

What we offer

401K plan with company contributions (safe harbor and profit sharing)
11 Federal holidays, 21 Days PTO
Medical, Dental, & Vision with substantial company contributions
Company provided Life, LTD and STD Insurance
Health Savings Accounts/ Flexible Spending Accounts
Referral Bonuses
Performance Bonuses
Tuition Assistance for Education, Training, and Professional certifications
Career Development

Fulltime

Chief of Staff

Our CEO needs a strategic partner and operating right hand: someone who can own ...

Location

Salary:

Not provided

Uscreen

Expiration Date

Until further notice

Requirements

1-3 years post-MBA (top-tier program) transitioning from consulting into operations
3-5 years in consulting, operations, or high-growth startups
Senior EA or Chief of Staff with significant scope looking to step into a more strategic role
Communications, marketing, or content roles with executive exposure
Operations-minded doer who thrives in the weeds with sleeves rolled up
Startup experience or strong builder/bootstrap mentality
Excited about PE-backed, high-growth companies and the creator economy
Ready to own both the strategic and tactical
Strong work ethic and availability outside standard work hours as needed
Highly organized, anticipatory, and obsessively detail-oriented

Job Responsibility

CEO & Company Operating Rhythms: Own weekly, monthly, and quarterly cadences that keep leadership aligned
Manage meeting prep, agendas, follow-ups, and accountability tracking
Build simple, effective processes that people want to use
Strategic Calendar & Priority Management: Proactively manage CEO’s calendar based on business priorities
Act as gatekeeper and thought partner on where time and attention goes
Balance internal meetings, external commitments, and personal priorities
Executive Meeting Support: Prepare decks, briefs, talking points, and pre-reads for leadership meetings
Synthesize information clearly and concisely
make complex topics digestible
Track decisions and action items across the leadership team

What we offer

Learn how a high-growth SaaS company operates from the CEO’s vantage point
Exposure to every part of the business: product, GTM, finance, operations
Shape company strategy and culture during a critical growth phase
Work with a CEO who values partnership, clear communication, and bold thinking
Fully remote with flexibility and autonomy

Manager, Certified Integrator Program

Boston Dynamics is seeking a highly motivated Engineering Manager to lead the Ce...

Location

United States , Waltham

Salary:

154310.00 - 212175.70 USD / Year

Boston Dynamics

Expiration Date

Until further notice

Requirements

BS in Engineering is required
Minimum 10+ years’ direct relative experience working in fast-paced technology integration
3+ years of experience in direct report management
Experience using various operating systems and issue tracking systems (JIRA, Smartsheet, Confluence, etc)
A positive attitude and passion for career mentoring and supporting a team in bringing products into production
Ability to context switch, digest information, and align with cross-functional organizations, both internal and external, to deliver our products into production on time and on budget
Strong Communication skills in both spoken and written form
Ability to adapt to project challenges in a fast-paced, quickly changing environment

Job Responsibility

Oversee the end-to-end partner experience to ensure every integration reflects Boston Dynamics’ standards of excellence and operational reliability
Act as the strategic owner for CIP partners, managing the relationship through data by reporting key performance metrics and identifying trends within the CIP fleet
Manage and create career paths for junior-to-senior level engineers and own the reporting chain responsible for CIP team build-out
Partner with Sales to drive the strategic identification, qualification, and selection of potential Certified Integrator Program (CIP) candidates
Leverage market data, sales funnel trends, and cultural nuances to provide savvy insights that inform regional playbooks and global business strategy
Partner with CSI leads to establish feedback loops that channel partner-driven insights to GTM operational and product leaders, ensuring the partner voice influences the product roadmap
Facilitate the development of CIP content by bridging Technical Field Application Engineers’ expertise with Customer Learning & Development (CL&D) production, ensuring internal playbooks are successfully translated into partner-facing modules that reflect current software, applications, and safety standards
Oversee the onboarding and training of partners, collaborating with Field Application Engineers to deliver training and establish rigorous mechanisms for partner certification and renewal
Partner with Field Application Engineers to provide rapid technical support and manage the escalation path for partners, ensuring complex system optimizations are resolved with technical precision

What we offer

medical
dental
vision
401(k)
paid time off
annual bonus structure

Fulltime

New

Senior Unified Communications Engineer

We are looking for an experienced Senior Unified Communications Engineer to lead...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 12 years of unified communications engineering experience within a large, geographically distributed enterprise environment
Deep hands-on knowledge of Cisco collaboration platforms, including CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, UCCX, and related unified communications technologies
Experience supporting Microsoft Teams, Zoom, and similar cloud collaboration platforms in hybrid enterprise deployments
Strong understanding of networking concepts that affect real-time communications, including LAN, WAN, quality of service, latency, jitter, and packet loss
Demonstrated ability to diagnose and resolve complex call flow, signaling, and service availability issues in enterprise voice and collaboration systems
Experience integrating communications platforms with identity services, security controls, and core network infrastructure
Ability to work independently, provide architectural leadership, and communicate effectively with both technical and non-technical stakeholders
Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience
relevant collaboration certifications are preferred

Job Responsibility

Lead the technical architecture for enterprise unified communications platforms and the underlying systems that support them across global environments
Engineer, implement, and maintain large-scale collaboration solutions using Cisco technologies such as CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, and related voice services
Oversee interoperability between cloud-based collaboration tools, including Microsoft Teams and Zoom, and existing on-premises Cisco platforms
Serve as the highest level of technical escalation for advanced issues involving signaling, call routing, media performance, and platform uptime
Work with network and infrastructure teams to align communications solutions with routing, switching, wireless, quality of service, firewall, identity, and cloud connectivity standards
Direct the unified communications scope for office launches, renovation projects, hardware refresh efforts, and broader platform modernization programs
Translate business and technical needs into structured features and user stories within an Agile delivery framework
Develop and maintain global standards, reference designs, implementation models, and operational documentation for collaboration services
Assess emerging technologies, software updates, and firmware releases, then coordinate controlled deployment plans across the enterprise
Partner with audiovisual, security, service desk, facilities, real estate, and external vendors to deliver a reliable and consistent collaboration experience worldwide

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Senior Infrastructure Engineer

I'm working with a leading charity looking to hire a Senior Infrastructure Engin...

Location

United Kingdom , Reading

Salary:

47000.00 - 50000.00 GBP / Year

Understanding Recruitment NFP

Expiration Date

Until further notice

Requirements

Strong experience across Microsoft Azure(VM's, Networking, Firewalls)
Solid networking knowledge (firewalls, routing, switching, VPNs, WAN/LAN)
Proven troubleshooting and problem-solving skills across complex environments
Experience delivering infrastructure projects and driving improvements/automation (e.g. PowerShell)
Ability to communicate technical concepts clearly to both technical and non-technical

Job Responsibility

Play a key role in shaping and supporting their technical environment
mix of technical leadership, project delivery, and continuous improvement
Work across core Microsoft and networking technologies & azure, supporting day-to-day operations
contributing to infrastructure projects, automation, and long-term improvements
act as a key technical voice within the team, working with stakeholders and third parties to deliver effective solutions

What we offer

£2,000 yearly benefits allowance
Private Medical
Gym Membership
9% Pension
26 days annual Leave + bank holidays

Fulltime

Senior Operations Engineer, Voice Switching Support

Brightspeed

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 06, 2026

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