Senior Operations Engineer, Voice Switching Support Job at Brightspeed (Charlotte)

Senior Operations Engineer, Voice Switching Support

We are looking for a Senior Operations Engineer, Voice Switching Support to join...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
Successful demonstration of improvements to network reliability
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience

Job Responsibility

Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
High level analysis and identification of unique, complex, or chronic issues in the switch network
Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
Subject matter expertise in the production of Technical Support bulletins and alerts
Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Engagement with manufacturers, suppliers, industry representatives, and entities
Availability and ability to perform 7x24x365 and on- call duties with limited assistance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior Network Engineer - NOC Operations

Wells Fargo is seeking a Senior Network Engineer.

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

June 29, 2026

Requirements

4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of network support experience in a production operations environment
Strong understanding of network routing protocols, including BGP and OSPF
Proven ability to quickly analyze, troubleshoot, and resolve data and voice network outages
Hands-on experience with: Cisco routers, switches, and wireless devices, Cisco and Check Point firewalls, F5 load balancers
Solid knowledge of IP subnetting, Layer 2–4 networking, and traffic flows
Experience with VoIP, QoS, MPLS, and enterprise WAN technologies
Strong customer service and communication skills, with the ability to work calmly under pressure
CCNP certification (preferred)

Job Responsibility

Lead or participate in implementing network security policies across routers and firewalls
Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
Ensure the continuous availability of all data network services
Identify gaps, risks and issues and navigate organizational structure to resolve them
Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
Investigate and remediate network capacity related issues
Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
Provide resolution information and work with other teams to complete impact analysis
Deliver comprehensive and maintenance plans for change management review and approval
Mentor and train network operations team in the installation, configuration, and maintenance

Fulltime

!

Network Engineer Senior Level

ITC is a Woman Owned Small Business delivering exceptional consultation to the U...

Location

United States , Fort Meade

Salary:

160000.00 - 200000.00 USD / Year

Integrity Technology Consultants

Expiration Date

Until further notice

Requirements

Minimum of 3 years as a Network Engineer (within the last 3 years)
Cisco routers, switches, and firewalls
Proficient with Linux and Windows
IAT level III
CCNA or CCNP certification
Security+ certification
Must currently possess an active NSA TS/SCI with FS Polygraph
Bachelor’s degree from an accredited college or university in Computer Science, Mathematics, or related discipline
Twelve (12) years’ experience in programs and contracts of similar scope, type, and complexity is required
Four (4) years of additional network engineering experience may be substituted for a bachelor’s degree

Job Responsibility

Provides assistance in all aspects of network management from network design through implementation, maintenance, and upgrading of existing networks
Analyzes design, specifications, and related documents
Implements communication system requirements to support the distributed functionality of a software engineering environment
Analyzes network characteristics (e.g. traffic connect time, transmission speeds, packet sizes and throughput), troubleshoots problems and recommends procurement of and/or modifications to network components
Minimize network latency and maximize data throughput through design analysis and network performance monitoring tools
Develops algorithms used in modules or incorporated into models associated with the research and development of technologies and systems
Ensures that all material received is inspected for evidence of tampering and, if any is found, submits a report of suspected physical incident immediately
Configure and maintain organization's network diagrams and accreditations
Integrate hardware and software to satisfy ISO 9000 requirements and other DoD/IC regulations
Design, integrate, test, and deploy solutions to established network issues

What we offer

401K plan with company contributions (safe harbor and profit sharing)
11 Federal holidays, 21 Days PTO
Medical, Dental, & Vision with substantial company contributions
Company provided Life, LTD and STD Insurance
Health Savings Accounts/ Flexible Spending Accounts
Referral Bonuses
Performance Bonuses
Tuition Assistance for Education, Training, and Professional certifications
Career Development

Fulltime

Senior Network Engineer

We are seeking an experienced Senior Network Engineer to support enterprise and ...

Location

United States , Columbia

Salary:

184000.00 - 236000.00 USD / Year

RealmOne

Expiration Date

Until further notice

Requirements

Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required
Five (5) years of additional Systems Engineering experience may be substituted for a bachelor's degree
Compliance with DoD 8570 requirements
Security+ CE certification is required. IAT2
20+ years of experience as a Systems Engineer in programs and contracts of similar scope, type, and complexity
Demonstrated experience in planning and leading Systems Engineering efforts
5+ years of experience supporting enterprise network engineering and infrastructure environments
Strong experience with routing and switching technologies in enterprise environments
Experience with troubleshooting, patching, system sustainment, and infrastructure lifecycle support
Experience developing and maintaining network architecture and engineering documentation

Job Responsibility

Design, implement, maintain, and support enterprise network and data center environments
Provide engineering support for routing, switching, load balancing, fault tolerance, and infrastructure resiliency initiatives
Perform troubleshooting, patching, operational sustainment, and performance optimization activities across network and infrastructure platforms
Support STE/STN environments and associated mission infrastructure requirements
Analyze user requirements, concepts of operations documents, and high-level system architectures to develop detailed system requirements specifications
Lead system design and development activities to support operational and mission objectives
Guide users and stakeholders in formulating requirements, evaluating alternatives, and conducting feasibility studies
Provide technical leadership for the integration of requirements, system design, and emerging technologies into operational environments
Incorporate new systems, technologies, and infrastructure enhancements into ongoing operations with minimal disruption
Conduct infrastructure assessments and GAP analyses to identify operational improvements and modernization opportunities

What we offer

Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance
Paid parental leave
Annual swag drops
Flexible work schedules
Generous referral bonus program
Employee appreciation + family-friendly corporate events

Fulltime

Senior Infrastructure Engineer

I'm working with a leading charity looking to hire a Senior Infrastructure Engin...

Location

United Kingdom , Reading

Salary:

47000.00 - 50000.00 GBP / Year

Understanding Recruitment NFP

Expiration Date

Until further notice

Requirements

Strong experience across Microsoft Azure(VM's, Networking, Firewalls)
Solid networking knowledge (firewalls, routing, switching, VPNs, WAN/LAN)
Proven troubleshooting and problem-solving skills across complex environments
Experience delivering infrastructure projects and driving improvements/automation (e.g. PowerShell)
Ability to communicate technical concepts clearly to both technical and non-technical

Job Responsibility

Play a key role in shaping and supporting their technical environment
mix of technical leadership, project delivery, and continuous improvement
Work across core Microsoft and networking technologies & azure, supporting day-to-day operations
contributing to infrastructure projects, automation, and long-term improvements
act as a key technical voice within the team, working with stakeholders and third parties to deliver effective solutions

What we offer

£2,000 yearly benefits allowance
Private Medical
Gym Membership
9% Pension
26 days annual Leave + bank holidays

Fulltime

Senior Unified Communications Engineer

We are looking for an experienced Senior Unified Communications Engineer to lead...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 12 years of unified communications engineering experience within a large, geographically distributed enterprise environment
Deep hands-on knowledge of Cisco collaboration platforms, including CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, UCCX, and related unified communications technologies
Experience supporting Microsoft Teams, Zoom, and similar cloud collaboration platforms in hybrid enterprise deployments
Strong understanding of networking concepts that affect real-time communications, including LAN, WAN, quality of service, latency, jitter, and packet loss
Demonstrated ability to diagnose and resolve complex call flow, signaling, and service availability issues in enterprise voice and collaboration systems
Experience integrating communications platforms with identity services, security controls, and core network infrastructure
Ability to work independently, provide architectural leadership, and communicate effectively with both technical and non-technical stakeholders
Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience
relevant collaboration certifications are preferred

Job Responsibility

Lead the technical architecture for enterprise unified communications platforms and the underlying systems that support them across global environments
Engineer, implement, and maintain large-scale collaboration solutions using Cisco technologies such as CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, and related voice services
Oversee interoperability between cloud-based collaboration tools, including Microsoft Teams and Zoom, and existing on-premises Cisco platforms
Serve as the highest level of technical escalation for advanced issues involving signaling, call routing, media performance, and platform uptime
Work with network and infrastructure teams to align communications solutions with routing, switching, wireless, quality of service, firewall, identity, and cloud connectivity standards
Direct the unified communications scope for office launches, renovation projects, hardware refresh efforts, and broader platform modernization programs
Translate business and technical needs into structured features and user stories within an Agile delivery framework
Develop and maintain global standards, reference designs, implementation models, and operational documentation for collaboration services
Assess emerging technologies, software updates, and firmware releases, then coordinate controlled deployment plans across the enterprise
Partner with audiovisual, security, service desk, facilities, real estate, and external vendors to deliver a reliable and consistent collaboration experience worldwide

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

Sr IT Administrator

We are looking for an experienced Sr IT Administrator to support and strengthen ...

Location

United States , Glasgow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of experience in systems and network engineering, including at least 2 years serving in a lead, architectural, or senior technical capacity
Advanced knowledge of enterprise networking concepts, routing technologies, firewall design, and modern security models such as zero-trust principles
Strong experience with hyper-converged and traditional infrastructure platforms, including technologies such as Nutanix, VMware, VxRail, or vSAN environments
Proven hands-on expertise with VMware, Microsoft 365, Active Directory, Microsoft Windows Server, and Windows 10 administration
Proficiency in scripting or automation using tools such as PowerShell, Python, or Bash for systems management and operational efficiency
Working knowledge of backup and disaster recovery strategies, certificate management, and infrastructure security administration
Familiarity with enterprise hardware and platform technologies such as Dell and Citrix solutions
Ability to communicate technical strategies clearly, translate infrastructure plans into actionable work, and earn required role-related certifications within established timeframes

Job Responsibility

Lead the planning and execution of infrastructure enhancements across network and server environments to improve resiliency, scalability, and uptime
Administer and support core enterprise systems, including routers, switches, firewalls, Windows-based servers, virtual platforms, and end-user infrastructure
Monitor system and network health using performance and traffic analysis tools, then recommend and implement improvements to resolve capacity issues and reduce bottlenecks
Develop and maintain security-focused processes for patching, vulnerability response, certificate administration, and access control across critical systems
Oversee backup, recovery, and business continuity practices, including regular testing to validate restoration readiness and failover effectiveness
Manage voice and communication infrastructure, including VoIP-related components and supporting services tied to business operations
Create automation scripts and operational tools to streamline deployment tasks, configuration management, maintenance routines, and backup activities
Ensure infrastructure assets and software configurations remain aligned with internal standards, compliance expectations, and operational best practices
Contribute to major platform upgrade or migration efforts when needed, ensuring minimal disruption and strong coordination across stakeholders

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Senior Operations Engineer, Voice Switching Support

Job Description

Job Responsibility

Requirements

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