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Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices. As a Senior Operations Coordinator, you’ll be a trusted lead on the frontline delivery operations team, owning high-priority workflows, supporting newer team members, and helping uphold daily quality. You’ll serve as a go-to operator during live coverage and help identify trends that improve how we work. This role offers opportunities to grow into specialization or leadership over time, but most importantly, it’s for someone who takes pride in operational excellence and wants to make a difference in healthcare.
Job Responsibility:
Deliver Operational Excellence: Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows
Own Shift-Level Execution: Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed
Mentor and Support Peers: Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts
Maintain High Quality: Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation
Collaborate Across Teams: Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations
Handle Operational Exceptions: Confidently manage outlier cases and serve as a problem-solver for your shift
Requirements:
2+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment
Experience supporting or leading shift-based teams, QA efforts, or workflow escalations
Nice to have:
Startup experience
Familiarity with EHRs, HIPAA compliance, or healthcare workflows
What we offer:
Equity: Ownership in a high-growth, AI-native startup
Benefits: (Almost) fully covered medical, dental, vision, and 401(k)