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Capital One Logo Capital One · Call Center

Senior Operations Coordinator

United States, Richmond, Virginia Employment contract 49800.00 - 56900.00 USD / Year · Job Posted June 03, 2026
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Job Description

The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team. This person fulfills the basic and transactional servicing requests made via inbound phone or email. This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service – phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of intermediate complexity. Limited participation in project-based tasks This role requires attention to detail, problem solving skills, and verbal/written communication skills for interacting with clients.

Job Responsibility

  • Create positive memorable experiences with clients through day to day interactions
  • Diagnoses and understands client issues in real-time and offers solutions
  • Fulfills various requests related to customer accounts
  • Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
  • Inputs data changes on a wide variety of accounts
  • Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
  • May make effective independent decisions, when necessary
  • Works with management to identify process improvements
  • Contributes in project settings in a limited capacity

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 2 years experience in call center operations

Nice to have

  • Bachelor's Degree
  • 3+ years experience in call center operations
  • 1+ years experience in process management

What we offer

Comprehensive, competitive, and inclusive set of health, financial and other benefits

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