Senior Operations Consultant

• Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide
• Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
• Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
• Finalising travel documents and ensuring they go out to clients within deadlines set per country
• Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
• Ensuring that the CRM system, reservations system and other portals they use are kept up to date
• Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
• Dealing with emergency phone calls/Whatsapp groups, if clients have any issues whilst on their holiday

• At least 5 years of experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialise in Europe
• Someone who is thinking 3 steps ahead so the VIP clients have a smooth, memorable holiday with no issues
• A strong team player who brings positive energy and an attitude to their work
• Experience in working with both DMC's and direct suppliers in previous roles
• An analytical person who is confident formulating processes and then successfully implementing them
• Someone with excellent organisational skills and strong attention to detail
• The ability to work under pressure and accustomed to working to operational deadlines
• Excellent customer service skills and a strong command of written and spoken
• A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
• Someone with a deep passion for travel and new experiences

Complex knowledge of Europe would be beneficial

• Performance bonus
• 25 days of paid holiday (excluding public holidays), rising to 30 with service, plus you can buy more holidays if required
• An extra day off for your Birthday
• 2 Volunteer days off a year
• £1,000 of personal travel credit each year to use on personal holidays
• Discounted worldwide travel for you and your family
• Paid learning and development courses
• Contributory pension
• Opportunity to join a dynamic and fast growing international company