Senior Operations Clerk

• Support daily operations: Assist the administration department through pinch points and provide cover for sickness and holidays
• Manage workforce planning: Oversee timesheets for each shift, authorise holidays, and ensure adequate cover to maintain performance
• Customer Service oversight: Monitor and investigate queries to deliver timely resolutions
• Stock control: Participate in stock take setup and compliance, liaising with Warehouse Team Managers to support operational clerks
• Order processing: Ensure efficient order capture and timely handling of late picks
• Invoice management: Release store invoices within agreed timescales
• Team leadership: Supervise and develop direct reports, conduct annual appraisals, and manage disciplinary/grievance matters in line with policy
• Health & Safety: Oversee workplace safety standards and compliance

• Previous experience in a clerical or administrative leadership role
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and problem-solving abilities
• Knowledge of HR processes and Health & Safety compliance is desirable
• A proactive approach and confidence in decision-making

Knowledge of HR processes and Health & Safety compliance is desirable

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself
• Up to 30% off car, pet and home insurance at Tesco bank
• Free eye test when you spend £50 or more
• 50% off health checks at Tesco Pharmacy
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
• After 3 months service, you can join our annual Save As You Earn share scheme
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
• A great holiday package