Senior Operations Associate

• Deliver impactful business initiatives: Own service performance for a defined geography and drive high-impact initiatives across restaurants, riders and customers
• Service & Quality Performance: Monitor and improve service quality at city and zone level

• Previous experience in a high-paced and project-based organisation is a plus, for example at a tech startup or in management consultancy
• Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects simultaneously
• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching, interviews) and excellent mastery of Google Suite/Microsoft Office
• Knowledge of SQL is a plus
• Track record in autonomously structuring, coordinating and executing projects
• Strong stakeholder management skills and thrives in a collaborative environment
• Excellent (oral / written) communication in both English and French

Knowledge of SQL is a plus

• Hybrid working model
• Health, well-being, parental leave, retirement plans, and paid leave to support a charity of your choice
• Paternity and maternity support
• Excellent learning and development opportunities and access to RooLearn
• Regular social events such as sports, breakfasts and occasional aperitifs
• Headspace membership
• Subsidised health insurance, with option to add family
• Discounted access to Gymlib
• Subsidised Navigo subscriptions for sustainable transport
• Subsidy if you use a ‘green’ vehicle to commute
• 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
• One day of paid leave per year to volunteer with a registered charity
• Free Deliveroo Plus subscription
• Monthly restaurant vouchers
• Team lunches from the best local restaurants
• Some roles may be eligible for share awards
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support