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Senior Operational Lead – Live Sports Data Production

Austria, Linz · Job Posted April 11, 2026
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Job Description

We're looking for a Senior Operational Lead to serve as the operational backbone of our Live Production unit—the team responsible for delivering this mission-critical data to clients worldwide. Reporting directly to the SVP of Live Production, you'll ensure operational excellence across every touchpoint: from scout recruitment and training to data validation and entry, to client delivery.

Job Responsibility

  • Operational Command Center: Drive weekly operational syncs, KPI reviews, and action tracking across the entire business unit
  • Support quarterly planning cycles, OKR reviews, workflow health checks, and retrospective sessions
  • Identify bottlenecks before they become problems and establish clear escalation pathways
  • Pull together executive-level operational insights, synthesizing performance trends, risks, and opportunities for senior leadership
  • Quality & Process Excellence: Oversee scout onboarding and training programs ensuring consistency and continuous improvement
  • Manage new rights-deal workflows end-to-end, ensuring cross-functional alignment, timely execution, and clear documentation
  • Establish and maintain governance frameworks, reporting standards, and operational documentation
  • Drive improvements in operational reporting, dashboards, and insights generation
  • Pull together high-level operational insights for the Unit lead and top management, synthesizing performance trends, risks, and opportunities
  • Cross-Functional Leadership: Serve as the central coordination point for the leadership team and key stakeholders
  • Break down silos between scouts, validation teams, data entry, freelancers, and admin units
  • Maintain structured communication channels across units and leadership team
  • Help break down silos and strengthen cross-functional ways of working
  • Manage operational escalations with clarity and speed, ensuring timely resolution and transparent updates
  • Strengthen the leadership team's operating model, helping them function as a unified, high-performing unit
  • Strategic Partnership: Act as an Operational partner to the SVP, designing and implementing operational improvements and scaling frameworks
  • Absorb coordination and operational load to free up leadership time for strategic initiatives, partnerships, and long-term planning
  • Proactively surface issues requiring leadership attention before they impact clients

Requirements

  • Successful background in operations, program management, or operational leadership—with demonstrated success in fast-paced, high-stakes environments
  • Strong ability to run recurring workflows, syncs, and KPI-driven processes with discipline
  • Exceptional communication and stakeholder management skills—you can influence without authority
  • Highly organized and detail-oriented, yet comfortable navigating ambiguity and changing priorities
  • Demonstrated ability to drive process improvements and lead cross-functional initiatives
  • Financial acumen—comfortable reading reports, tracking budgets, and managing cost controls
  • Genuine passion for sports—you understand why live data matters and the context in which it's used
  • You've built something from scratch or initiated transformational change in complex operational environments
  • Experience working with C-level or senior stakeholders
  • Background in media, betting, content rights, or other workflow-intensive, time-sensitive industries
  • Track record of working effectively with global teams across multiple time zones
  • Proactive mindset—you don't wait for problems to come to you
  • you hunt them down
  • Exceptional communication skills with the strategic awareness to navigate a global organization—you know how to tailor your message and approach across time zones, cultural contexts, and organizational levels from operational teams to executive leadership, understanding that effective communication is what drives operational excellence

What we offer

  • A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding
  • Flexibility to manage your workday and tasks with autonomy
  • A balance of structure and autonomy to tackle your daily tasks
  • Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
  • Global Employee Assistance Programme
  • Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)
  • Online training videos
  • Flexible working hours
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