Senior Operational Excellence Trainer

Capital on Tap

Location:
United Kingdom, Manchester

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Senior Operational Excellence Trainer, you will play a key role in supporting our Collections and Specialist Support (Vulnerable Customer) teams professional growth and development. You will be responsible for designing, implementing, and evaluating various learning initiatives aimed at enhancing the skills and knowledge of our workforce. This role is ideal for individuals who are enthusiastic about learning and are dedicated to creating an environment that fosters continuous improvement.

Job Responsibility:

Develop and maintain comprehensive and fit-for-purpose onboarding materials and resources to facilitate the integration of new joiners into their roles and the company culture
Design, develop, and deliver engaging training sessions, workshops, and learning activities to address identified skill gaps and promote professional development
Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make recommendations for continuous improvement
Develop and update a competency maintenance framework with an annual re-accreditation process
Work in partnership with the management team to scope, document and manage personal development plans and formal personal improvement plans
Represent the Training & Competency team internally to help assess individual and departmental performance and opportunities to improve

Requirements:

Demonstrable experience within a learning and development, training coordination, or a similar role
Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques
Ideally worked within a Financial Conduct Authority (FCA) regulated environment with a good understanding of relevant regulations, laws and ethical standards
Proven ability in a busy contact centre/Operations environment
An experienced coach, has developed and mentored others
Experience with leadership development, able to build and support ongoing leadership team growth

What we offer:

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Additional Information:

Job Posted:
December 07, 2025

Work Type:

Hybrid work

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Senior Operational Excellence Trainer - Collections