Senior Operational Excellence Manager Job at Cherry Ventures (North Bethesda)

Senior Operational Excellence Manager

Xometry is seeking a strategic, results-driven Senior Operational Excellence Man...

Location

United States , Waltham

Salary:

81000.00 - 105000.00 USD / Year

Cherry Ventures

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, customer experience, business analysis, or related fields
Proven experience using data to identify problems, make recommendations, and drive process improvement
Proficiency in tools such as Excel/Google Sheets, SQL, BI dashboards (Looker, Tableau, Power BI, etc.)
Strong understanding of customer and partner support workflows and metrics
Exceptional communication and stakeholder management skills
Ability to work independently and manage multiple initiatives in a fast-paced environment
Experience with CRM/ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk)
Background in SaaS, marketplace, or partner-led businesses

Job Responsibility

Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues
Identify high-impact areas for improvement across operational and customer service workflows
Develop and present clear, evidence-based recommendations to executive leadership and team leads
Collaborate with stakeholders to align improvement initiatives with company goals and customer and partner expectations
Lead or co-lead implementation of approved recommendations, partnering closely with frontline and management teams
Define KPIs for success, measure impact of initiatives, and iterate on changes as needed
Provide change management guidance to ensure smooth adoption of new workflows or systems
Map current processes and identify bottlenecks, inconsistencies, and manual inefficiencies
Design and implement standardized procedures and documentation across teams to promote consistency, compliance, and quality
Introduce tools and automation to reduce waste and increase productivity

What we offer

401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
EAP
other wellbeing resources

Fulltime

Senior Manager, Operational Excellence & Strategy

We are building the operational engine required to scale the Fellow Experience o...

Location

United States , San Francisco

Salary:

160000.00 - 200000.00 USD / Year

Handshake

Expiration Date

Until further notice

Requirements

4–6 years of experience in management consulting, business operations, CX strategy, or operations roles in fast-scaling environments
Strong analytical skills with experience building forecasting models, capacity plans, and performance dashboards
Comfort working directly with data, including advanced Excel or Google Sheets
SQL or similar experience preferred
Demonstrated ability to design and implement operational systems
Experience working cross-functionally with Engineering, Product, and Design teams
Ability to structure ambiguous problems and translate them into clear execution plans
Experience supporting or optimizing large frontline or workforce-driven teams is a strong plus
Comfortable influencing senior stakeholders without formal authority
High ownership, low ego, and willingness to operate at both strategic and detailed levels

Job Responsibility

Design and improve the operating model that supports a large global support team and scaled community and program delivery
Work closely with Engineering, Product, and Design to ensure tools and workflows support evolving AI projects and Fellow needs
Identify breakdowns in the Fellow lifecycle and implement process improvements
Translate strategic changes into clear operational guidance for frontline teams
Build forecasting and staffing models across geographies and projects
Translate growth plans into hiring, coverage, and workforce allocation decisions
Track productivity, ramp time, and cost efficiency
Partner on onboarding and ramp frameworks to improve time to productivity
Own support platform configuration and workflow design
Improve routing, escalation paths, and automation

What we offer

Equity in a fast-growing company
401(k) match, competitive compensation, financial coaching
Paid parental leave, fertility benefits, parental coaching
Medical, dental, and vision, mental health support, $500 wellness stipend
$2,000 learning stipend, ongoing development
Internet, commuting, and free lunch/gym in our SF office
Flexible PTO, 15 holidays + 2 flex days
Team outings & referral bonuses

Fulltime

Procurement and Third-Party Management Operational Excellence Group Manager - Senior Vice President

Procurement and Third-Party Management (P&TPM) is responsible for procuring prod...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience
Extensive experience in audit, risk and control, supervision, quality assurance / control and monitoring processes
Extensive experience in risk and control (including regulatory) remediation activities
Ability to effectively drive and lead change in an organization with Citigroup's size
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Broad understanding of relevant Third-Party Risk Management regulation and supervisory expectations for large complex financial institutions preferred
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting
Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change

Job Responsibility

Develop strategy, working framework and execute on P&TPM comprehensive remediation plans to address compliance deficiencies identified by regulators and internal audits
Develop cross-functional relationships with stakeholders to ensure successful execution of the plan
Identify, analyze risks, and develop strategies to mitigate them
Provide regular updates and reports to senior management and at necessary governance forums regarding the progress of the remediation plan
Develop and maintain best practices for regulatory compliance and ensure adherence to these practices
Maintain knowledge of third-party risk management and their associated compliance requirements
Partner with P&TPM management and their organizations on third-party risk, remediation, and strategies to ensure robust operational risk management capability and effective management of third-party inventories including outsourcing
Proactively identify continuous improvement opportunities to de-risk P&TPM Operations
Manage a small team of individuals with similar capabilities

Fulltime

Senior Digital Strategic Operations Manager - Operational Excellence

As the Sr. Digital Strategic Operations Manager, you will be the engine room of ...

Location

United States , Santa Clara

Salary:

138000.00 - 222000.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years of experience in Marketing, Marketing Operations, or Business Strategy leadership within a global enterprise technology company with a focus on process architecture
Proficiency in budget management, ROI analysis, headcount planning, and financial modeling within a marketing context
Comprehensive understanding of SaaS business models, modern demand generation, and the complexities of global enterprise marketing
Proven capability to lead large-scale organizational transformations with a strong bias toward iterative processes
Ability to build deep relationships and influence senior leaders without direct authority
Comfortable driving accountability with senior leaders and cross-functional GTM teams
A 'power user' mindset with an understanding of AI/Automation to productize it and data to find the ROI story
Absolute integrity and the ability to handle sensitive information regarding organizational changes, budgets, and performance
Ability to tell a compelling story through data and present complex operational concepts to executive audiences

Job Responsibility

Define and scale AI-enabled capabilities and workflows, moving AI from 'experimentation' to 'standardized production.'
Lead high-priority transformation initiatives (e.g., M&A integrations, enterprise rollouts) with a focus on risk management and measurable outcomes.
Partner with Finance to ensure disciplined capital allocation, managing budget pacing and vendor consolidation.
Design and deliver the curriculum required to scale digital literacy and change adoption across the global marketing team.
Manage the MarTech and Data Governance Councils, ensuring tool investments align with the unified operating model.
Lead the cadence of QBRs and MBRs, ensuring they are decision-driven forums focused on accountability and performance.
Design and deploy standardized global playbooks to ensure consistency across regional hubs and marketing 'speedboats.'

What we offer

restricted stock units
bonus

Fulltime

Senior Manager, Talent Experience and Operational Excellence

The Senior Manager, HR Experience & Operational Excellence is a strategic leader...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

14+ years of progressive experience in HR Service Delivery, Operational Excellence, or HR Transformation, with demonstrated leadership of global or regional programs
Bachelor’s or master’s degree or equivalent experience
Expertise in Employee Experience Design, Service Delivery Governance, and Process Excellence
Strong command of methodologies such as Lean, Six Sigma, and Design Thinking
Proficiency in HR systems (Workday, ServiceNow) and data visualization tools (Power BI, Tableau)
Experience in developing experience and performance metrics frameworks
Strategic and analytical thinker with strong execution discipline
Proven leadership in large-scale HR transformation or service excellence programs
Ability to influence senior stakeholders and lead global, cross-functional teams
Strong storytelling and data visualization skills to communicate insights effectively

Job Responsibility

Lead the design, implementation, and governance of the Employee Experience Framework
Lead the Operational Excellence tower, overseeing the identification, design, and delivery of process improvement and standardization initiatives across HR
Lead the measurement of employee and customer satisfaction across HR services through surveys, dashboards, and analytics
Act as a key driver of the Transformation agenda, ensuring experience and operational excellence principles are embedded in all service design initiatives
Maintain governance frameworks for HR service quality, experience metrics, and process documentation

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Fulltime

Senior Manager, Global Evidence Generation and Medical Operational Excellence

We are seeking a Senior Manager, Global Evidence Generation and Medical Operatio...

Location

United Kingdom , London

Salary:

Not provided

Theramex

Expiration Date

Until further notice

Requirements

An advanced degree (MD, PhD, PharmD, or equivalent)
Experience in clinical research, medical affairs, or clinical trial management (including non‑interventional studies and investigator‑initiated studies) within the pharmaceutical or biotech industry
Expertise in Good Clinical Practice (GCP) and Good Publication Practice (GPP)
Global experience and comfort operating across multiple therapeutic areas (highly desirable)
Excellent project management capabilities with the ability to manage multiple priorities and stakeholders
Strong communication and presentation skills, with the ability to communicate complex scientific topics clearly
Outstanding organisational skills with strong attention to detail and documentation accuracy
Strong leadership, collaboration skills, and the ability to influence stakeholders at all levels
A proactive and solution‑oriented mindset, with passion for scientific research and evidence generation
Ability to work independently and as part of a global, cross‑functional team in a fast‑paced environment

Job Responsibility

Serve as the Chairperson of the G‑SRC, ensuring effective leadership and smooth committee operations
Review and evaluate: Theramex‑sponsored non‑interventional studies from affiliates and therapeutic area heads
Post‑Authorisation Safety Studies (PASS)
Investigator‑Initiated Studies
Ensure submissions align with scientific merit, regulatory standards, and Theramex research priorities
Organise and lead regular G‑SRC meetings and other medical meetings
Develop and distribute meeting agendas
Prepare accurate and timely meeting minutes capturing decisions, actions, and follow‑ups
Track and manage action items, ensuring appropriate follow‑up with stakeholders
Ensure study proposals, minutes, correspondence, and approvals are documented and stored in compliance with company and regulatory requirements

What we offer

A fast‑paced environment with broad exposure, where you can grow—even beyond your current expertise
A culture that supports learning, celebrates success, and recognises performance
Opportunities for ambitious, talented professionals who want to be part of our purpose‑driven journey

Senior Manager, Clinical Operations/ Senior Global Trial Manager - FSP

Parexel are currently recruiting for an experienced Global Study Operations Mana...

Location

Italy; United Kingdom , Remote; Remote

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Minimum of 7 years of relevant clinical trial management experience
Global trial management experience is essential
Experience managing CRO outsourced studies is essential
Excellent leadership, communication, and organizational skills
Able to multi-task under limited direction and on own initiative
M.S/M.A/Ph.D or B.A/B.S/nursing degree is essential
Prior and demonstrable experience working at a senior level within Study start up preferred

Job Responsibility

Accountable for the end-to-end clinical trial delivery
Providing operational leadership and oversight of cross-functional deliverables
Leading a cross functional trial team to build and deliver the trial operational plan
Responsible for leading the Cross functional trial team to influence and execute delivery of the operational plan and for end-to-end trial execution
Accountable for overall trial delivery, budget, timelines, quality, and milestones
Oversight of all aspects of CRO/vendor identification, set up, statement of work creation, budget oversight and performance (KPI’s and metrics)
Proactively ensure that trial deliverables and milestones are met according to corporate and study-level goals
Identify risks and ensure mitigations and contingencies are being initiated and followed through
Ensure trial Is operationalized in compliance with global health authority regulations and guidelines and internal operating procedures and processes
Participate in preparation for, and conduct of, Health Authority Inspections and internal QA audits

Senior Operational Excellence Professional

A global pharmaceutical and drug delivery manufacturing organization is seeking ...

Location

United States , Maryland Heights

Salary:

58.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

6 years of experience in operational excellence, continuous improvement, manufacturing operations, or related leadership roles
Strong knowledge of Lean Manufacturing, Six Sigma, and change management methodologies
Proven track record delivering measurable operational improvements in manufacturing or regulated environments
Experience influencing and collaborating with senior leadership and cross-functional teams
Strong analytical, communication, and facilitation skills
Bachelor’s degree preferred
Lean Six Sigma Black Belt certification or equivalent preferred

Job Responsibility

Lead and support high-impact operational excellence and continuous improvement initiatives aligned with business goals
Deploy Lean, Six Sigma, and continuous improvement methodologies across operations and support functions
Partner with site leadership and cross-functional teams to identify, prioritize, and execute improvement opportunities
Facilitate Kaizen events, value stream mapping sessions, root cause analyses, and problem-solving workshops
Track, validate, and communicate operational and financial improvements tied to CI initiatives
Mentor and coach operational leaders, Green Belts, and project teams on Lean principles and continuous improvement tools
Support development of standard work, KPI governance, and tiered management systems
Act as a change agent to promote a culture of accountability, operational excellence, and continuous improvement
Drive sustainable process improvements that enhance operational efficiency and business performance

What we offer

Potential to extend or convert permanent

Fulltime

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Senior Operational Excellence Manager

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