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This role drives operational excellence across Admiral Business. You’ll lead a portfolio of change initiatives delivering strong ROI, while optimising operational systems and owning front‑line SOPs and process flows. You’ll work closely with Operations, Product, Growth, and IT to ensure new initiatives, products, and systems land smoothly and the business is fully ready for change. You’ll also deliver LSS training through the Lean Academy and support colleagues with their projects.
Job Responsibility:
Leading on the creation, maintenance, and delivery of a portfolio of change initiatives that drive the business forward and return a significant ROI for the team
Optimising existing operational systems and ways of working
Creating, implementing, and maintaining all front-line SOPs and process flows, redesigning and retraining any continuous improvement ideas to ensure consistency on the front line
Working with, and influencing, Pioneer‑wide Operations, Product, Growth, and IT teams to ensure delivery of new initiatives, products, and systems as seamlessly as possible, ensuring business readiness
Leading LSS‑focused training sessions as part of Pioneer’s internal Lean Academy and supporting colleagues when delivering their projects as part of Pioneer’s internal Lean Academy
Ensuring operational excellence remains a fore for the senior leadership team, effectively influencing and communicating the LSS way of working
Creating and sustaining a continuous improvement culture whilst designing and embedding Pioneer‑wide LSS operating models and methodologies
Requirements:
A LSS qualification of Black Belt or equivalent
Strong expertise in front-line operations and financial services
Exceptional analytical skills and have strong Excel (or other data analysis tools) skills
Highly skilled in embedding CI in day-to-day roles
A specialist in identifying and leading a portfolio of change initiatives with demonstrable business benefits
Evidence of making real improvements and delivering change initiatives
Proven experience of developing strong stakeholder relationships across all levels
Proven experience of budget control, financial analysis, and benefit tracking
What we offer:
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service