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Vodafone Logo Vodafone · IT - Administration

Senior Operation Engineer

Egypt, Giza · Job Posted February 01, 2026
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Job Description

We are seeking a highly skilled individual to deliver operational excellence across the global SharePoint and Microsoft 365 collaboration ecosystem. The role involves managing daily operations, supporting deployments, coordinating technical troubleshooting, and ensuring service availability across complex corporate environments. The candidate will work closely with cross-functional teams, customers, and technology partners while maintaining strong adherence to ITIL practices and SLA commitments. This role suits someone experienced in M365, service operations, and customer-facing technical support.

Job Responsibility

  • Manage backend server health and ensure availability and performance of collaboration services
  • Conduct daily health checks, operational excellence tasks, and incident/service request handling within SLA
  • Implement ITIL best practices and ensure compliance across all change and service processes
  • Troubleshoot complex issues, escalate to vendors when required, and follow through to resolution
  • Stay up to date with technology trends, new versions, and product releases
  • Provide knowledge transfer, guidance, and support to both first-line and new team members
  • Support configuration, change execution, rollout, and deployment preparation across all environments
  • Execute project activities with high-quality delivery, timely reporting, and effective coordination
  • Manage customer relationships, track requirements, and address feedback professionally
  • Fully comply with crisis management processes and ensure effective communication with stakeholders
  • Collaborate with cross-functional groups to resolve cross-domain issues or deliver multi-team projects
  • Participate in on-call duties, follow the German calendar for work schedules, and travel when necessary

Requirements

  • Bachelor’s degree in Engineering or Computer Science
  • Minimum 5 years of experience in IT operations, service delivery, or technical support
  • Strong knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Viva Engage, Copilot, Copilot Studio, and Entra ID
  • Familiarity with Azure fundamentals, cloud architectures, and virtualised environments
  • ITIL v4 Foundation certified (mandatory)
  • Advanced IIS configuration and debugging capabilities
  • Excellent spoken and written English, strong teamwork, interpersonal skills, and customer orientation
  • Experience working in large production environments and multicultural teams

Nice to have

  • Experience with low-code/no-code tools such as Power Platform and Copilot Studio (preferred)
  • Understanding of AI fundamentals within the M365/Azure ecosystem (preferred)
  • Strong troubleshooting skills, particularly in scripting tools such as PowerShell or Python (preferred)
  • Experience working with Microsoft Intune or Azure Monitor (preferred)

What we offer

  • Exposure to large-scale global collaboration platforms and enterprise cloud environments
  • Opportunities to work with advanced Microsoft 365, Azure, and low-code technologies
  • Experience in cross-functional, multicultural environments supporting global stakeholders
  • Development in ITIL-based service management, crisis management, and enterprise deployments
  • A role with continuous learning opportunities due to evolving cloud and AI technologies
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