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You'll manage the day to day running of one of our prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.
Job Responsibility:
Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues
The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
First point of contact and responsible for maintaining relationships with customer, end users and accounts team
Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
Maintain equipment storage and distribution, being responsible for audit logs
Provide end user assistance for users porting and migrating onto the Vodafone Network
Provide end users with first line information on benefits of the Vodafone Network
Provide enhanced service and service levels for VIP users
Support with training of all cover advisors to ensure we maintain a seamless level of service
Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site
Requirements:
A strong ability to build relationships with internal and external stakeholders
Previous customer service experience
Ability to manage own time to always deliver great service
Excellent keyboard skills and systems knowledge including Microsoft Excel
Interest / understanding of Mobile devices including features / benefits