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Senior Onsite Coordinator

United Kingdom, Portsmouth · Job Posted June 14, 2026
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Job Description

The Senior Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.

Job Responsibility

  • Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care
  • Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively
  • Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact
  • Collaborate with Credit Control and other teams to resolve payment or account-related issues
  • Produce and quality-check reporting packs, offering insights and analysis to support decision-making
  • Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs
  • Guide users on devices, tariffs, and Vodafone products, helping them make informed choices
  • Support device provisioning, migrations, and network transitions, ensuring a seamless experience
  • Deliver enhanced support to VIP users, maintaining a premium level of service
  • Maintain accurate records, audit logs, and knowledge materials in line with compliance standards
  • Support and coach colleagues to ensure consistent, high-quality service delivery
  • Champion Vodafone's values, consistently representing the brand with professionalism and pride

Requirements

  • A relationship-builder who enjoys working closely with customers and stakeholders
  • Someone with experience in customer service or account support who thrives in a fast-paced environment
  • A proactive problem-solver who takes ownership and delivers solutions with confidence
  • Strong communication skills, with the ability to explain technical information in a clear and friendly way
  • Organised and self-motivated, with great time management and attention to detail
  • Comfortable working with systems and data, with strong keyboard and technical skills
  • Curious about mobile technology, with an interest in devices, networks, and digital solutions
  • A collaborative team player who supports others and contributes to a positive team culture
  • Committed to delivering excellent service, meeting SLAs, and exceeding customer expectations
  • Someone who values inclusion, respects different perspectives, and helps create a welcoming environment for everyone

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

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