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Vodafone Logo Vodafone · Customer Service

Senior Onsite Advisor

United Kingdom Employment contract · Job Posted June 04, 2026
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Job Description

You will play a pivotal role as a Senior Onsite Adviser, becoming the trusted face of Vodafone within one of our key corporate customer environments. Based directly on-site, you will ensure the smooth day-to-day running of the customer's mobile strategy, delivering an exceptional service that builds long-term loyalty through quality, speed, and innovation.

Job Responsibility

  • Act as the primary point of contact for the customer, building strong relationships with stakeholders, end users, and account teams
  • Manage all aspects of account administration, including processing orders, handling queries, and maintaining accurate customer records
  • Provide expert advice on technical, network, billing, and device-related queries, ensuring timely and effective resolution
  • Work closely with Credit Control to support resolution of outstanding debt and payment-related issues
  • Produce and quality-check management information (MI) and monthly billing reports, delivering insightful reporting packs and analysis
  • Attend and contribute to customer and account meetings, identifying opportunities to drive improvements and cost savings
  • Support end users with device, tariff, and product guidance, ensuring they are equipped with the best solutions
  • Manage equipment storage and distribution, maintaining accurate audit logs and inventory control
  • Assist users with porting and migrations onto the Vodafone network, ensuring a seamless transition
  • Deliver an enhanced level of service to VIP users, ensuring their needs are handled with priority and care
  • Support training and onboarding of cover advisors to maintain a consistent and high-quality service experience
  • Collaborate with Vodafone HQ teams to resolve queries and identify opportunities to improve operational efficiency

Requirements

  • proven customer service experience, ideally in a corporate or telecom environment
  • strong stakeholder management skills, with the ability to build trusted relationships at all levels
  • highly organised with the ability to manage your time effectively and deliver consistently high service standards
  • excellent communication skills, both written and verbal
  • confident using systems, with strong keyboard skills and attention to detail
  • interest in or understanding of mobile devices, technology, and telecom products
  • solutions-focused, proactive, and driven to continuously improve customer experience

What we offer

  • great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • learning tools
  • parental leave policies
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