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Senior Onboarding Manager

Nory

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You’ll lead onboarding for our key mid-market customers, leveraging strategy & best practice, as well as a world class approach to project and stakeholder management. Bringing everything together to deliver world class outcomes, minimising time to value & ensuring successful long term adoption for your clients. You’ll play a key role in defining and iterating on our mid-market onboarding approach, as well as working closely with our Customer Success, Sales, Product, and Onboarding teams to drive overall improvements and long term success.

Job Responsibility:

  • Lead mid-market onboardings: Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support
  • Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success
  • Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience
  • Develop scalable playbooks: Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function
  • Improve cross-functional coordination: Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS
  • Voice of the customer: Surface insights that shape our product roadmap and help us better serve our most complex customers

Requirements:

  • 5 to 8 years of experience in Onboarding within SaaS, working with MM customers
  • Experience working with hospitality or restaurant clients
  • Communication and stakeholder management
  • Exceptional project management
  • Customer value driver
  • Drive to build
  • Startup mindset

Nice to have:

  • Experience with a variety of customer onboarding management tools & methodologies
  • Consulting or digital transformation background
  • Familiarity with change management at scale
What we offer:
  • Meaningful equity
  • 35 days of paid leave per year (including bank holidays)
  • Comprehensive private health insurance via Axa
  • Enhanced parental leave and baby loss support
  • Learning & development culture – £1000 personal annual budget + quarterly book budget
  • £250 home office workspace budget
  • Regular team offsites & socials

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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