This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
You’ll lead onboarding for our key mid-market customers, leveraging strategy & best practice, as well as a world class approach to project and stakeholder management. Bringing everything together to deliver world class outcomes, minimising time to value & ensuring successful long term adoption for your clients. You’ll play a key role in defining and iterating on our mid-market onboarding approach, as well as working closely with our Customer Success, Sales, Product, and Onboarding teams to drive overall improvements and long term success.
Job Responsibility:
Lead mid-market onboardings: Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support
Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success
Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience
Develop scalable playbooks: Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function
Improve cross-functional coordination: Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS
Voice of the customer: Surface insights that shape our product roadmap and help us better serve our most complex customers
Requirements:
5 to 8 years of experience in Onboarding within SaaS, working with MM customers
Experience working with hospitality or restaurant clients
Communication and stakeholder management
Exceptional project management
Customer value driver
Drive to build
Startup mindset
Nice to have:
Experience with a variety of customer onboarding management tools & methodologies
Consulting or digital transformation background
Familiarity with change management at scale
What we offer:
Meaningful equity
35 days of paid leave per year (including bank holidays)
Comprehensive private health insurance via Axa
Enhanced parental leave and baby loss support
Learning & development culture – £1000 personal annual budget + quarterly book budget