Senior Onboarding Manager Job at Nory (London)

Senior Product Manager, Onboarding Experience

Adyen seeks a high-impact Senior Product Manager to build best-in-class, effortl...

Location

United States , Chicago

Salary:

180000.00 - 243000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

5 + years of experience as a Product Manager in a Fintech SaaS environment or growth related roles (B2B or B2C), successfully leading cross-functional teams to develop and launch innovative software solutions
Customer Obsessed
Strategic Thinker
Results-Oriented
Analytical & Data-Driven
Entrepreneurial
Strong Communicator
Simplifier

Job Responsibility

Product Strategy: Define product vision and strategy focused on maximizing overall onboarding funnel performance and eliminating onboarding friction
Customer-Centric Development & Experimentation: Engage directly with all stakeholders to uncover hidden points of resistance and complexity
Build vs Buy Evaluations: Assess when to build functionality in-house versus when to leverage third-party solutions through strategic partnerships
Cross-Functional Leadership: Collaborate closely with engineering, design, data, compliance/regulatory, and commercial teams to build and launch pilots/MVPs
Performance & Iteration: Define metrics and KPIs to gauge the success of newly launched products, and iterate rapidly based on feedback, usage data, and changing market dynamics
Regulatory & Compliance Navigation: Operate effectively within a highly regulated environment, serving as the bridge between product innovation and regulatory requirements
Stakeholder Management: Present product concepts, updates, and results to executive leadership and secure buy-in on product directions and investments

Fulltime

Client Onboarding Senior Analyst

Assistant Vice President, Client Onboarding Senior Analyst role at Citi's Wealth...

Location

Hong Kong , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4 to 5 years of relevant experience in Client Onboarding operations and Project Management
Proficient in Microsoft Excel and skilled in data analysis
Excel Macro/VBA skill is highly recommended
Strong interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrates superior Project management skill and analytical skills
Ability to multi-task and handle various on-going deliverables concurrently
Ability to achieve business objectives without compromising on controls and risk parameters established
Able to strive under pressure and covert opportunity from risk
Open to working staggered hour/shift/over weekend and on public holidays

Job Responsibility

Responsible for Private Bank Client onboarding operations related activities covering Account opening, Account maintenance and Credit related documentation review
Responsible to lead multiple Private Bank Client onboarding related projects to drive digitization and automation initiatives through cutting-edge technologies
Responsible to support the planning and implementation of projects by performing data collection and analysis
Identify opportunities to eliminate process gaps that causes data quality issues and establish a robust process to ensure data accuracy
Evaluate and determine new requirements/process changes through impact analysis to ensure a sustainable and long term process workflow
Create and maintain project documentation, including project plan, status, meeting minutes etc
Ability to perform change management including liaise with multiple stakeholders across regions, document changes, perform reviews and identify process improvements, system enhancements, provides training, stakeholder updates
Ensure close monitoring of project deliverables in order to meet the overall timelines and deliver results
Participate in UAT testing for system related enhancement and ensure smooth production implementation
Drive data remediation exercises to enhance system data quality for accurate and timely regulatory reporting

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs to help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities
Access to an array of learning and development resources
Programs and services for physical and mental well-being
Empowerment to manage financial well-being and help plan for the future

Fulltime

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Royal Oak

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)
Advanced leadership, coaching, and team development skills
Strategic thinking and operational planning abilities
Strong problem-solving, decision-making, and analytical capabilities
Proficiency with relevant systems, tools, and metrics-driven management
Effective stakeholder management and cross-functional collaboration

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations
Provide regular coaching, feedback, and professional development
Oversee workload allocation
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Anticipate client and partner needs
Coordinate with internal functions
Communicate updates to senior leadership
Oversee execution of multiple concurrent projects

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Client Onboarding Manager

The Client Onboarding Manager provides full leadership and supervisory responsib...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
Optimizes manpower to achieve higher productivity levels
Identifies and develops high performers for next level jobs/mid management positions
Ensures team delivers as per service level agreements
Understands client requirements and implements them correctly

Fulltime

Senior Restaurant Manager

We are Company of Cooks, and we believe brilliant food and drink starts with bri...

Location

United Kingdom , London

Salary:

40000.00 - 50000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Proven experience in a management role within high-end or fast-paced restaurant environments
Strong leadership and people management skills, with a focus on mentorship and development
In-depth understanding of restaurant operations, service standards, and cost control
Excellent communication and problem-solving skills with a calm, proactive attitude
Strong financial acumen, including labour and P&L management
Passionate about hospitality, team culture, and delivering outstanding guest experiences

Job Responsibility

Work with the GM to maximise sales at the relevant site
Lead, inspire, and manage the front-of-house team to deliver exceptional, warm, and professional service
Oversee day-to-day operations, ensuring smooth service flow and adherence to brand and service standards
Develop and implement training and development plans to nurture a high-performance team
Monitor financial performance, including labour costs, budgets, and targets, to drive efficiency without compromising service
Handle guest relations with a hands-on, solutions-focused approach, maintaining a positive and engaged atmosphere
Coordinate closely with the kitchen and senior management team to ensure seamless collaboration
Take charge of recruitment, onboarding, and staff scheduling to ensure optimal coverage and team morale
Uphold health & safety and food hygiene standards at all times
Contribute to building a workplace culture that values professionalism, inclusion, and continuous improvement

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme

Fulltime

Senior Manager - Engineering Operations

At Mercury, we build products that help startups and growing companies manage th...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

239000.00 - 298900.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company
A background in software engineering, with demonstrated success in shaping Engineering-wide or company-wide strategy through operational leadership
Experience managing complex engineering programs and initiatives at scale, and measuring impact through data
Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work
Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour
Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals

Job Responsibility

Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems
Design and execute programs to enable and expand AI adoption for coding assistance and in-product features
Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale
Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process
Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work

What we offer

base salary
equity (stock options)
benefits

Fulltime

Senior Entitlements Manager

The Global Real Estate team is working hard on the 10 for the win strategy throu...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related field preferred
Ten years of experience or more preferred including a minimum of five years of management responsibility
Strong communication skills required
Self-directed and self-motivated problem solver
Comfortable working independently and in cross-functional teams
Highly organized with ability to manage multiple projects
Meet tight deadlines
Continually prioritize and re-prioritize tasks
Strong analytical skills
Strong attention to detail

Job Responsibility

Onboarding and training of all new entitlement managers and external vendors
Leading internal team and cross functional trainings and conferences
Report development and management of key milestones for all BUs
First point of contact for the entitlements team
Lead Monthly Accountability calls
Moderate Quarterly calls
Collaborate with cross functional team
Identify process inefficiencies and implement improvements
Managing the overall project pipeline
Contributing towards setting of future plan opening counts

Fulltime

Senior Manager, Seller Experience

As the Senior Manager, Seller Experience, you will help build out our Advisor (p...

Location

United States , San Francisco

Salary:

125000.00 - 140000.00 USD / Year

Ingenio, LLC

Expiration Date

Until further notice

Requirements

5+ years of work experience with significant community and marketing experience
Preferably in an eCommerce marketplace working closely with the seller community
Clear and persuasive communicator with impeccable follow-through and attention to detail
Excellent relationship building skills, able to build rapport with a wide variety of personalities
Pragmatic problem solver, able to look at a challenge from a variety of angles and willing to test out solutions
Comfortable completing complex tasks and projects with minimal guidance and reacting with appropriate urgency to situations that require a quick turnaround
Must be humble, think like an owner, and be willing to roll up your sleeves

Job Responsibility

Develop a compelling vision for the Advisor community and a tactical roadmap for achieving that vision
Define and manage metrics to measure the health and performance of the community
Act as the internal voice of Advisors, ensuring that Advisors are considered as an integral part of strategy, policy, marketing and product decision making
Raise the bar for Advisor delivery by creating and executing on education & development programs and community events
Develop written materials, including product messaging, communications plans and FAQs, blog posts, and other collateral
Design onboarding content, automated communications, and website features that help advisors engage with new platform features
Regularly communicate with the Advisor community via forums, webinars and other channels

What we offer

Premium medical, dental, and vision insurance
Generous holiday and PTO policies
401k matching program
Lunch
Technology stipends
Wellness allowance
Training and development opportunities and allowance
Fun and inclusive digital, and in-person events
Employee groups - DEI committee, fun committee, wellness group and more
Flexible remote work

Fulltime

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Senior Onboarding Manager

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