Senior Officer, HSBC

Senior Officer

HSBC

Location:
Hong Kong, Kowloon City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

HSBC offers opportunities within Operations Shared Services overseeing areas such as business intelligence, cost management, reporting, billing, regulatory compliance, workforce management, location strategy, future skills, group common services, automation, and AI. The position entails handling customer documents, benefit payment dispatch, preparation of e-communications, and ensuring team efficiency, among other responsibilities.

Job Responsibility:

Handle physical document submitted from the customers with a strict timeline at office and work overtime might be required during peak period
Dispatch benefit payment to the customers within regulatory timeline at office and work overtime might be required during peak period
Re-mail the physical correspondences within agreed service lead time for premium customers at office
Prepare and arrange blasting the e-communication messages to the customers on a regular basis
Conduct testing of the new initiative of e-communication messages before implementation
Perform quality assurance of management statistic report produced by other team
Ensure and improve efficiency and effectiveness of the team. Effective communication with subordinates, peers, supervisors, and other colleagues across teams
Handle special projects and ad hoc tasks as assigned by assistant managers/managers

Requirements:

Ability to work Independently
Ability to develop innovative solutions to enhance service delivery and improve operation efficiency
Ability to prioritise tasks efficiently and manage multiple tasks
Ability to handle conflicting ideas/suggestions from various stakeholders and propose solutions acceptable to all parties
Possess a high level of flexibility in the approach and must be able to demonstrate good judgment and sense

What we offer:

Flexible working
Continuous professional development
Inclusive and diverse environment

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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