Senior Officer - System Implementation & Support Job at Alter Domus (Birkirkara)

Job Responsibility

Support the end-to-end testing of the data import platform, including user acceptance testing (UAT), regression testing and integration testing with Yardi
Contribute to the preparation of test scripts, test plans, process maps, standard operating procedures (SOPs) and other implementation documentation
Develop and maintain data testing frameworks, including sample datasets, expected outputs and reconciliation checklists
Document and track defects, issues and resolutions, escalating where appropriate to the senior PDT manager or vendor project team
Support the configuration and setup of the data import platform in line with agreed specifications, liaising with the vendor project team as required
Work with third-party service providers and business operations team members to understand data formats, submission processes and common data quality issues
Lead data validation activities during testing, ensure that accounting data ingested via the data import platform is accurately received, mapped and reconciled within Yardi
Identify, document and escalate data mapping errors, format inconsistencies or reconciliation failures, working with the vendor project team to resolve them
Review and validate data flows between third-party service providers and Yardi, identifying mapping errors, data quality issues or reconciliation discrepancies
Work closely with business operations team members to validate that system functionality meets business requirements and reflects real-world accounting workflows
Participate in go-live readiness assessments, cutover planning and parallel run reconciliations
Support the coordination of UAT sessions with operations users, capturing and acting on structured feedback
Contribute to sign-off documentation and ensure all outstanding issues are tracked and resolved prior to go-live
Take an active role in designing and delivering the end-user training programme, including the creation of role-specific training materials, quick reference guides and e-learning content where appropriate
Coordinate the training schedule in collaboration with the senior PDT manager and operations team leads
Act as a point of contact for system and data-related queries from users following go-live, triaging and resolving issues where possible and escalating as appropriate
Maintain and update user guides, FAQs, SOPs and process documentation as the system evolves
Monitor system performance and data flows post-implementation, escalating issues to the senior PDT manager or vendor as appropriate
Maintain a log of user queries and system issues, identifying trends and feeding insights back to the senior PDT manager to inform continuous improvement
Support periodic data quality reviews and reconciliation checks post-implementation
Support the onboarding of new users and the rollout of system updates or enhancements
Following go-live, contribute to the broader PDT in supporting Yardi and other real asset operations systems
Contribute to the development of data standards, best practices and documentation frameworks across the team
Share knowledge and best practice, contributing to a culture of continuous improvement
Support ad hoc project and operational tasks as directed by the senior PDT manager

Requirements

Experience working with real estate accounting or property management systems (experience with Yardi is highly desirable)
Understanding of real estate or fund accounting concepts, including the flow of financial data between service providers and asset managers
Strong data analysis skills, with proven experience in data validation, reconciliation or quality assurance in a finance or real estate context
Experience supporting or participating in system implementations, UAT or technology change programmes
High proficiency in Excel and/or other data analysis tools, with the ability to build reconciliation templates and analyse large datasets
Strong analytical and problem-solving skills, with the ability to investigate data discrepancies and trace issues through a system workflow
Excellent written communication and documentation skills, with experience preparing clear documentation, test scripts, SOPs or user guides
Confident interpersonal skills and the ability to work effectively within a multi-stakeholder project environment, engaging with a wide range of colleagues from technical vendor teams to non-technical end-users
Organised, detail-oriented and comfortable managing multiple workstreams simultaneously

Nice to have

Familiarity with data integration/aggregation platforms or concepts
Experience delivering end-user training or producing structured training materials
Exposure to third-party property management or accounting data providers (e.g. JLL, CBRE, Savills or similar)
Understanding of data mapping, ETL processes or API-based integrations at a conceptual level

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

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Senior Officer - System Implementation & Support

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