Senior Officer, Policy Service Job at Randstad (Hong Kong)

Compliance Product Senior Officer - Senior Vice President

Serves as a senior function/business/product compliance risk officer for Indepen...

Location

France , Paris

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expertise of Compliance laws, rules, regulations, risks and typologies
Excellent written, verbal and analytical skills
Ability to work collaboratively with regional and global partners in other functional units
Ability to navigate a complex organization
to influence and lead people across cultures at a senior level
Experience in managing regulatory exams and relationships with examiners, auditors, etc.
Awareness of regulatory requirements including local and US laws, international and industry standard
Related certifications desirable
Bachelor’s degree
Experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof

Job Responsibility

Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM
Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner
provide direction and guidance on the programs
Serving as a subject matter expert on Citi’s Compliance programs
Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product
Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact
Participating in industry groups and trade association working groups or other forums
Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements
Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit

What we offer

Best-in-class benefits
Global benefits
Equal opportunity and affirmative action employer

Fulltime

Senior Vice President - Credit Review Senior Officer

Join Citi as a Senior Vice President - Credit Review Senior Officer, based in Mu...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrable financial services experience including 10+ years of credit experience in corporate or commercial banking
work experience in Banking, Finance, Accounting, Economics, Business Administration or similar with credit or financial statement analysis experience
good knowledge of capital markets products, including derivatives
expert in risk analysis and risk management processes for one or more products and lending areas
fully conversant in credit policy matters with proven sound judgment
regulatory experience or relevant experience in a similar role at another institution is desirable.

Job Responsibility

Assesses the effectiveness of credit risk management at Citi and the ability of the Business and Independent Risk to identify, monitor and mitigate current and emerging credit risks across assigned BICR Review Entities
management of BICR Review Entities through quarterly Business Monitoring and periodic Reviews
assessment of the quality of assigned portfolios and relationships, including identification and evaluation of emerging risks
assessment of the quality and adequacy of credit analysis and exposure analysis as well as accuracy and appropriateness of risk ratings and classifications of corporate, commercial and high-net worth relationships
assessment of the effectiveness of the credit risk processes and standards of assigned Review Entities to promote leading practices and identify opportunities for improvements
assessment of Business and Risk staffing levels to determine the effects on assigned Review Entities
preparation of Credit Assessment Documents in accordance with and at the quality standards required by the BICR Manual and Review Guides
approval of relationship-level file testing prepared by BICR Credit Risk Reviewers
evaluation of the appropriateness of Corrective Action Plans resulting from Reviews or Business Monitoring, and subsequent validation of their effectiveness after implementation
accountability for the quality and consistency of work products that include Credit Assessment Documents, Sample Rationale Documents, and Banking & International Credit Review Reports

What we offer

Access to telehealth options
health advocates
confidential counseling
financial well-being programs
extensive on-the-job training and exposure to senior leaders
volunteer programs
learning and development resources
paid time off packages.

Fulltime

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...

Location

United Kingdom , Milton Keynes

Salary:

24000.00 - 30000.00 GBP / Year

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

Job Responsibility

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

What we offer

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around

Senior Dispute Resolution Officer

The External Dispute Resolution Officer carries the responsibility for deliverin...

Location

Australia , Brisbane

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Proven experience in conflict resolution, including negotiation and dispute investigation
Experience in communicating with the Australian Financial Complaints Authority (AFCA), Insurance and Financial Services Ombudsman (IFSO) along with a comprehensive understanding of their processes and the rules governing their decision-making
Ability to interpret and apply policy wording to deliver fair and reasonable dispute resolutions
Strong problem-solving, decision-making, and time management skills
Excellent verbal and written communication, simplifying complex issues
Experience in external dispute resolution in insurance or financial services industry
Strong analytical skills for assessing complex situations
Ability to engage effectively with customers and internal stakeholders
Attention to detail and adeptness at managing multiple tasks in a fast-paced environment
Comprehensive understanding of ASIC RG271 requirements and other relevant regulatory frameworks

Job Responsibility

Leverage a comprehensive understanding of ASIC Regulatory Guide 271 (RG 271) and the internal dispute resolution (IDR) process
Receive and review travel insurance complaints received via AFCA and/or IFSO
Conduct impartial and thorough investigations into each complaint
Make fair and reasonable decisions, taking into account all available evidence, relevant laws, regulations, and industry codes of practice
Communicate effectively with customers, internal stakeholders, and external parties
Manage and resolve customer disputes by effectively handling inbound and outbound calls
Keep accurate and comprehensive statistics and records
Prepare and issue written responses to AFCA and/or IFSO
Conduct root cause and cost-benefit analyses
Collaborate with other internal departments

Fulltime

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Information Security Administration Service Delivery Senior Analyst

The Identity and Access Management (IAM) Information Security Administration (IS...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience in an Information Security Administration environment (ISA provisioning, compliance reviews, incident/change management handling security engineering or related IS field) is desirable
Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
Technical experience in security administration supporting a large user environment
Solid understanding of industry standard security practices desirable
knowledge of programming languages preferred
Spanish language (both verbal and written) is required
Good command of English language (both verbal and written)
Advanced proficiency with Microsoft Office tools and software
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage
Be able to work independently and without any influence from manager

Job Responsibility

Provide customer service support and collaborate with other groups within the business and throughout Citi
Initiate process changes and improvements based on Lean methodology
Aid in guiding complex projects, utilizing pertinent tools and methodologies
Coach others, identifying development needs and resources to reach stretch capabilities
Able to handle simple thru complex, multi-tiered escalations, problems by utilizing key information security administration practices, policies and providing excellent customer service
Lead to resolve severity escalations and responsible for the team to identify root cause and create corrective action plan(s) as necessary
Create, track and complete Specific, Measurable, Achievable, Relevant, and Time-Bound (SMART) goals for projects and initiatives
Utilize complex Microsoft Office tools to create links between workflows with different formats
Advocate for change initiatives, and overcome resistance through an in-depth understanding of complex change theory
Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Senior Compliance Sanctions Officer

Serves as a senior compliance risk officer for Independent Compliance Risk Manag...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expertise of Global Sanctions regulations, risks and typologies, including restrictive measures imposed by the OFAC, the OFSI and the European Commission
Broad knowledge of global capital markets products
Understanding of securities services and trading
Knowledge of securities settlements processes and transactions flows
Ability to clearly communicate with business heads providing credible challenge in difficult situations
Expertise of Compliance laws, rules, regulations, risks and typologies and interpretations of the regulations
Excellent written, verbal and analytical skills
Must be a self-starter, flexible, innovative and adaptive
Highly motivated, strong attention to detail, team oriented, organized
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging

Job Responsibility

Provide sanctions guidance to Citi's Markets Businesses transacting in Global Capital Markets products
Provide sanctions oversight of in business controls and review in-flight and proposed transactions involving capital markets products
Executing and implementing firm-wide sanctions risk management policy as well as the strategic ICRM direction
maintaining the sanctions compliance program for the businesses (assessment of risks, development of policies, procedures, governance)
Designing and maintaining elements of the ICRM Sanctions Framework
Advising and overseeing adherence to procedures and processes for compliance by front line units meet required standards
Directing technology solutions that enable effective and efficient compliance risk management solutions
Supporting investigations and interactions with the U.S. Treasury Departments' Office of Foreign Assets Control (OFAC), competent authorities of the European Union (E.U.) Member States, the Office of Financial Sanctions Implementation of the HM Treasury (“OFSI”) and/or local government authorities
Monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures to verify adherence to applicable requirements
Working closely with ICRM Compliance Assurance and Internal Audit in the evaluation of results and proposed remedial actions, identifying opportunities to conduct more targeted comprehensive reviews

What we offer

business casual workplace
hybrid working model
competitive base salary
additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Senior Marketing Communications Officer

Senior Marketing Communications Officer position at Hong Kong Ocean Park Marriot...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty
Communicate with potential owners via telephone to set up preview package sales/tours
Encourage guests or callers to purchase or schedule preview package sales/tours
Explain details and requirements related to attending a sales presentation
Verify eligibility requirements for preview package sales/tours
Determine and give complimentaries to guests as gifts for their patronage
Perform general office duties to support Sales & Marketing
Receive, record, and relay messages accurately
Assist management in training, evaluating, counseling, and motivating employees

What we offer

Training and development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse group of co-workers

Fulltime

Senior Officer, Policy Service

Randstad

Location:
Hong Kong , Hong Kong

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Officer, Policy Service

Compliance Product Senior Officer - Senior Vice President

Senior Vice President - Credit Review Senior Officer