Senior Officer, Mandatory Provident Fund Administration, HSBC

Senior Officer, Mandatory Provident Fund Administration

HSBC

Location:
Hong Kong, Kowloon City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

Job Responsibility:

Monitor and control daily operational tasks (including offshore) so that timely and quality services are delivered, and ensure compliance with statutory deadlines where applicable
Handle special projects, ad hoc tasks, and other restricted transactions as assigned by supervisor
Assist in preparing statistics for management information and reporting purposes
Identifies and recommends methods to improve operating efficiency and expense control through better workflow, Management Information System and automation enhancement
Assess the impact when there is any regulatory change or group policy and procedure and embed it to the operation procedures and process
Ensure daily processing are complied with regulatory timeline and agreed service turnaround time
Prepare and arrange electronic messages to customers

Requirements:

Strong PC and technical skill e.g. MS Word, Excel, PowerPoint etc
Excellent communication, presentation, organizational and interpersonal skills
Knowledge of MPF retirement benefits knowledge
Ability to analysis problem and offer appropriate solution when handling daily administrative tasks

What we offer:

Flexible working
Continuous professional development opportunities
Inclusive and diverse environment

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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