Senior OCM Consultant Job at NTT DATA (Springfield)

Job Description

The Senior Organizational Change Management Consultant will lead initiatives to modernize the Illinois Medicaid Enterprise System. This role requires a minimum of 6 years of experience in OCM, with expertise in Microsoft Project and organizational change strategies. The position is remote with potential travel, offering a competitive salary range of $97,032 to $135,000.

Job Responsibility

Support and contribute to the OCM team in delivering OCM advisory and support services to the client
Maintain current understanding of the client’s organization and organizational change management challenges and issues
Assist the client in identifying potential risks and anticipated points of resistance, and support plans to mitigate or address the challenges and concerns
Identify new and innovative ways to accelerate clients through their change journey
Lead or contribute to producing progress and status reports
Support effectively explaining OCM factors involved and contribute to development of organizational solutions to deliver value to the client
Lead or contribute to maintaining accurate documentation and deliverables
Lead or participate in creation of OCM strategy and planning documents, as well as communications and learning materials to assist in the transformation and reinforcement efforts
Participate in executing the OCM plan and maintaining the OCM schedule, ensuring all work is reflected in the plan and dates are met
Support OCM training needs analysis, design, development, and delivery
Analyze organizational design needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients
Analyze future-state staffing needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients
Support re-alignment of the client’s organization, its people, and their actions with critical business processes
Support the client in the design, development, delivery, and management of communications
Apply SHC’s OCM best practice methodology to support the OCM planning for a complex government system implementation to help our government clients transform their workforce
Support the client’s stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities
Lead or contribute to process discovery and documentation
Support identifying, organizing, and documenting To-Be process flows, ensuring that As-Is processes are transformed to effectively support client business operation within a new MES solution
Lead or contribute promotion of client’s active and visible support of the program sponsors and assist in identifying ways to improve stakeholder engagement
Coach the client to mobilize and manage a network of change advocates throughout the project lifecycle, from design through implementation support
Lead collaboration with the vendors’ system training teams to coordinate training efforts

Requirements

Bachelor’s degree or equivalent experience
Minimum 3 years leading an Organizational Change Management initiative
Minimum 1-2 years supervising work product delivery from a team and coordinating service delivery
Prosci certification (preferred), ACMP or an equivalent OCM certification
Minimum 6 years of experience as an OCM analyst, project, or business analyst on a large-scale system implementation
Minimum of 5 years of consulting experience including drafting deliverables and participating in peer review of deliverables
Minimum 1 year using Microsoft Project
Minimum 2 years using Visio for business process modelling
Minimum 3 years training content development and delivery
Expert using SharePoint and Microsoft Office applications
Proficiency in working as an independent contributor as well as with a collaborative team to meet objectives
Capability to process large amounts of information into consumable work products
Coordinate necessary tasks through completion according to the schedule
Exceptional ability to establish relationships and influence others toward a common vision or goal
Extensive experience preparing for and facilitating meetings, interviews and making presentations or delivering training
Extensive experience in maintaining documentation related to meetings, interviews, working sessions, or other work efforts/products

Nice to have

HHS or government consulting experience
Experience working on Medicaid Management Information System (MMIS) or Medicaid Enterprise Systems (MES) projects
Excels at using quantitative data to drive recommendations and decisions
Excellent verbal and written communication skills as well as formal presentation for executive audience and end users
Strong problem-solving, teamwork and customer service skills

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

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