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Senior Non-Motor Claims Manager

United Arab Emirates, Dubai Employment contract · Job Posted July 13, 2026
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Job Description

Our client is a leading regional insurance provider operating across the Middle East, offering a comprehensive range of insurance solutions to corporate, SME, and individual clients. They are seeking a Senior Non-Motor Claims Manager to be based in Dubai, UAE, responsible for leading and managing complex claims operations across multiple non-motor lines. This role is critical in ensuring technical excellence, governance, and cost control across the claims function. Success will be defined by the ability to manage high-value claims, lead a high-performing team, and deliver strong financial and operational outcomes. This is a senior, technical leadership role with full ownership of non-motor claims across Property, Engineering & Construction, Marine, Liability, and Financial Lines. The role requires deep technical expertise and strong stakeholder management, with responsibility for both local operations and regional alignment. The successful candidate will play a key role in improving claims performance, strengthening governance, and driving consistent service standards across the organization.

Job Responsibility

  • Lead and manage the Non-Motor Claims team, driving performance, technical capability, and governance standards
  • Oversee end-to-end claims management across multiple lines including Property, Engineering, Marine, and Liability
  • Exercise final decision-making authority on complex and high-value claims, ensuring sound judgment and compliance
  • Provide technical oversight and guidance to regional teams to ensure consistency and quality
  • Build and maintain strong relationships with brokers, legal firms, loss adjusters, and external providers
  • Collaborate with underwriting, finance, legal, and reinsurance teams to improve portfolio performance
  • Drive recovery strategies including subrogation and salvage to optimize claims cost management
  • Ensure compliance with regulatory frameworks, audit requirements, and internal governance policies
  • Oversee reserving practices, ensuring accuracy and alignment with actuarial standards
  • Monitor claims processes, identify gaps, and implement continuous improvements
  • Support the team in handling complex claims through technical guidance and escalation management
  • Drive service excellence through effective communication with clients and stakeholders

Requirements

  • Bachelor's degree in Law, Insurance, or a related field
  • Minimum 15 years of experience in non-motor claims across Property, Casualty, Engineering, Marine, and Liability lines
  • Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes
  • Proven ability to manage complex and high-value claims with strong technical judgment
  • Strong negotiation skills, particularly in settlements involving legal stakeholders
  • Excellent leadership and team management capabilities
  • Strong stakeholder management and cross-functional collaboration skills
  • Excellent communication skills, both written and verbal
  • Professional certifications such as ACII are advantageous
  • Proficiency in MS Office tools, including Excel and Power BI, is preferred

Nice to have

  • Professional certifications such as ACII
  • Proficiency in MS Office tools, including Excel and Power BI

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