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At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the Senior NSO Associate, your primary responsibility will be to lead the effort to ensure a smooth and successful launch all new growth projects and form factors within the company. The right candidate will be incredibly organized and thrive in a process heavy work environment. You are familiar with how to handle multiple deliverables and department involvement in the success of new store and project launches.
Job Responsibility:
Early stage collaboration in store design process with Blank Street design team to optimize workflow, throughput and barista/customer experience and safety
Build and maintain relationships with external vendors
Proactively communicate and update your manager and key stakeholders across all departments on the status of active and upcoming projects
Work closely with construction and project managers to ensure a safe and functioning space for incoming team
Conduct analysis on each store opening and determining ways to improve the system
Collaborate cross functionally with teams to ensure smallware + equipment changes are handled seamlessly during seasonal launches
Lead completion of on ground NSO duties, including but not limited to: Placing and receiving initial orders for new locations
Liaising with external contractors for installation of service and equipment eg: miscellaneous construction work, trash carting services, utilities, etc.
Organizing and coordinating the transport of equipment and smallwares to and from our storage facility and between new location builds as needed
Receiving, installing and calibrating equipment
Staging of bar equipment and workflow
Building and staging of back of house area
Store and equipment test days
Work closely with IT + Coffee Equipment teams to ensure front and back end infrastructure is correctly setup and tested
Oversee the build out of store location wiki pages for incoming field team
DOH compliance + Ops team walkthroughs
Lead completion of duties outside of NSOs including but not limited to: Lead the project scoping and management of retrofit/store optimization projects to improve revenue, AOV, execution of events, product, barista and customer experience as needed
Support the maintaining and inventory management of our equipment and smallware storage facility
Support store closure projects
Audit and approve invoices for payment by finance team
Collaborate cross functionally with teams to ensure smallware + equipment changes are handled seamlessly during seasonal launches
Support facilities overflow or jobs when NSO schedule allows
Requirements:
2-3 years experience in high growth hospitality/consumer brands or new store openings
1 - 2 years project management experience
Experience using project management tools (Google Suite, Asana, Slack)
Hands on and action oriented
Excellent organizational skills and ability to perform under pressure and time constraints
Adaptable, flexible and comfortable working in a team environment as well as autonomously as projects require
Passionate about creating a safe and enjoyable environment for both customers and our ground teams
A strong independent problem solver with proven multi-tasking and communication skills
Highly effective written and verbal communication skills
Eagerness to learn in particular about the permitting/licensing process for retail locations as well as the high level construction, plumbing and electrical process of building out a Blank Street location
Must be comfortable working evenings and weekends where business dictates
Drivers license is preferable
What we offer:
Equity package
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more