Senior Networking Project Manager Job at Microsoft Corporation (Springfield)

Job Description

As a Senior Networking Project Manager you will engage with customer stakeholders to develop partnerships, leveraging broad technical expertise. Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Adheres to project compliance standards and requirements of the contract and accommodates customer compliance standards. Drives project initiation for projects of medium complexity by delivering a workstream within a larger project/program. Facilitates contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity. Provides review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications. Drives timely project closure by ensuring completion of project sign off tasks. Applies advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects.

Job Responsibility

Engage with customer stakeholders to develop partnerships, leveraging broad technical expertise
Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer
Adheres to project compliance standards and requirements of the contract and accommodates customer compliance standards
Drives project initiation for projects of medium complexity by delivering a workstream within a larger project/program
Facilitates contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team
Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity
Provides review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications
Drives timely project closure by ensuring completion of project sign off tasks
Applies advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects
Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management while ensuring adherence to security best practices in partnership with Solution Area SMEs
Ensures that customer-required or market-required security certifications are active
Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success
Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases
Holds accountability for project delivery forecast
Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed
Communicates current view of delivery to customer stakeholders, as appropriate
Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure
Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management
Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning)
Identifies opportunities to accelerate and drive consumption and delivery
Owns and drives backlog risk management
Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities
Engages in the pursuit cycle to ensure deals are structured appropriately
Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting
Looks for or creates opportunities to maximize timely cloud consumption through current deliveries
Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays
Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form)
Drives incremental process improvement by reflecting on and sharing lessons learned across teams, creating and suggesting improvements to intellectual property (IP), providing feedback to managers on team member performance, and conducting closeout interviews with team members
Facilitates contracting process for customer and partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team
Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues
Monitors and initiates Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes
Reviews contracts according to security and data governance standards
Provides session on SFI/SBD to the onboarding partner team
Balances needs across projects in challenging situations (e.g., scarce technical resources), with support from senior colleagues as needed, and collaborates with other groups (e.g., resource managers, Global Delivery Center) on integrated planning and organization of onshore/offshore projects
Drives project initiation for projects of medium complexity (e.g., multiple offerings, and/or supports projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by delivering a workstream within a larger project/program, by driving commitment of delivery resources, assigning resources, assisting in sourcing and qualifying partner resources, and creating work breakdown structures (WBSs) with delivery team
Drives checklist and process finalization for Secure Future Initiative (SFI) with team and customers
Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP
Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members
Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level)
Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle
Discusses and confirms Microsoft change control processes at kickoff with customer
Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process
Tests process before initiating formal change
Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data
Uses analyses to identify solutions to systemic issues
Proactively manages risks (including security risks) and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks
Contributes to recovery efforts and ensures tools are updated
Manages issue closure as a high priority
Ensures that the mandatory Information Security Risk Assessment (ISRA) is completed during project initiation, is regularly reviewed, and is signed off by accredited InfoSec Delivery Compliance Leads during delivery
Reports Security and Data Compliance breaches in a timely manner (using ReportItNow and other pertinent customer reporting outlets as applicable), informing both internal and external stakeholders
Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience
Tracks and maintains customer deliverables
Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise
Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting)
Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity, leveraging existing materials and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan
Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline)
Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of medium complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings)
Integrates security-first mindset into expectations for self and others
Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation
Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer
Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc
Ensures that ISD consulting deal appropriately includes Delivery Compliance, Privacy & Security (DCPS) package to fund Secure by Default activities
Manage escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed
Learns to leverage project sponsors and internal networks to influence stakeholders and resolve situations
Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer
Manage expectations with political sensitivity by leading Success Expectation discussions with customers, and documenting, executing, and monitoring through customer and partner experience (CPE)
Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others
Gathers customer/partner insights from a broad range of stakeholders to shape and form both the definition and ongoing execution of networking projects
Defines and documents the architecture to communicate the value proposition of the business solution along with the project approach
Collaborates with Pillar Leads and other internal technical resources to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts and pilots
Works with the business sponsor and customer/partner stakeholders to gather and ratify requirements and constraints
Collaborate with the Account Team and/or Bid Team to understand the business solution/problem
Anticipates and identifies scenarios that could slow or impede pre-sales/delivery
Works in close collaboration with the Account Team to identify, categorize, and communicate business and technical risks
Generates new and/or improvements to existing delivery intellectual property
Develops a network of internal/external relationships with senior-level decision makers to build influence in addressing problems/blockers
Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers/partners when a decision will not produce optimal results
Participates in the adoption of Microsoft solutions technologies based on understanding of competitor solutions and how customer business value can be driven through Microsoft's offerings
Participates in virtual teams around technologies and customer/partner challenges by sharing ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architecture and their context in the competitive landscape
Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team
Act a mentor to less experienced colleagues by educating them on delivery technical and non-technical concepts and sharing best practices
Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences
Drives agreement, based on the customer's priorities, requirements/constraints, approach, principles, concepts, and expectations
Participates in building and documenting a realistically costed, advanced/complex Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture
Jointly leads the implementation in close partnership with the delivery team members
Leads oversight and governance and establishment of quality practices and standards to realize the business solution
Contributes to using a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise
Ensures communication of and adherence to the pre-sales value proposition
Highlights where assumptions have proven false
Use change requests to modify the Solution/project approach when needed
As needed, collaborate with subject matter experts to receive specialized advice that can help define the Solution and project approach and increase the time to value for the customer
Define risk mitigation activities that are foundational to the project plan
Defines risk contingency plans for invocation should the risk occur
When appropriate, oversee a broad portfolio of accounts
Manages and ensures the all-up delivery of consulting engagements, as necessary
Contributes to defining and documenting the architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach
Contributes to complex cost-based and technology-based discussions to explain the Architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution
Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution
Leverages a structured approach to Architecture Projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns
Contributes to delivery team proposal and development of new solutions to scale across multiple customers/partners
Collaborates on building and maintaining an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood
Collaborates to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots, using enterprise architecture processes and ensuring quality control through peer review
Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes
Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues
Reports significant problems to Microsoft management and resolves escalations when needed
Plans a way forward in complex and ambiguous situations with an innovative approach and durable design
Delegates and leverages specialist skills of others to drive technical alignment across internal/external teams
Coordinates disparate approaches into a single plan of action for complex scenarios
Manages and resolves complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved
Collaborates on maintaining the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution
Collaborates on driving development and execution of test plans to prove that each requirement/constraint has been implemented as expected by the customer
Where there are defects, works in close collaboration with the delivery team and Customer to redress or accept and document the status of the test results
Contributes to differentiating Microsoft's solutions in customer/partner conversations to influence the industry-wide direction for specific architecture(s)
Develops a network of internal/external relationships with senior-level decision makers to build influence in addressing problems/blockers and facilitating additional views on the matter of interest
Acts as an advisor to external stakeholders
Provides direction to facilitate relationships between others
Stays up to date on Microsoft's technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities
When appropriate, develop a strategic relationship with key stakeholders within the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed
Leverages strategic expertise to encourage alternative approaches where applicable
Proactively resolves conflicts and seeks resolution to balance the overall outcome
Drives consensus where possible and leads decisions to resolve conflict when needed

Requirements

Bachelor's Degree in related field AND 3+ years' experience in project management OR equivalent experience.
Active U.S. Government TOP SECRET/SCI Security Clearance.
Verification of U.S. citizenship.
Pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice to have

Bachelor's Degree in related field AND 8+ years' experience in project management OR equivalent experience.
Project Management Professional (PMP) certification.
4+ years financial management experience.
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Minimum 6 years of experience as a network engineer or technical program manager for networks.
BS in Computer Science or related STEM discipline, or 4 years equivalent related experience.
Experience with architecture, deployment, and/or operations of Government classified networks.
Experience with Ansible, Splunk, and/or SolarWinds.
Experience working with L2/L3 switching/routing platforms, application networking and network protocols to include BGP, OSPF, VRRP, LACP.
Experience with cloud networking implementations with preferred focus on onboarding customer infrastructure to cloud.
CCNP or higher or equivalent professional certification
CompTIA Security+ certification.
Ability to work in a flexible, fast-paced environment.
Highly effective communication and collaboration with customers, partners, and across teams is required.
Excellent communication skills and team player with ability to build solid relationships at all levels, across teams, geographies, and business functions.
Excellent judgement, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous.
Experience with firewall, network security, or network monitoring solutions, including vendor platforms to include Palo Alto, Cisco Firepower/ASA, and/or Juniper SRX.
Experience with Azure Networking, Azure Kubernetes, YAML scripting, and Bicep ARM.
Experience with privacy encryption protocols/capabilities to include VPN, IPSec, and TLS.
Experience with cloud or other software-defined networking implementations to include networking authentication, authorization, RBAC, compute, and databases.
Experience with Linux and Windows experiences, with focus on shell commands and scripting.
Experience in one or more programming languages: C#, C++, Java, Python.
Experience in network automation using scripting languages such as Python.

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