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Senior Networking Managed Services Engineer

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NTT DATA

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Location:
India , New Delhi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA as a Senior Networking Managed Services Engineer, where you will play a crucial role in maintaining the operational integrity of client IT infrastructures. You will monitor, troubleshoot, and resolve technical incidents while collaborating with clients and internal teams. A bachelor's degree in IT/Computing or equivalent experience is required, along with proficiency in networking technologies such as Pulse Secure SSL VPN, Palo Alto, and Fortinet. Strong planning and client-centric communication skills are essential for success in this role. This position offers opportunities for project involvement and automation efforts to enhance service delivery.

Job Responsibility:

  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Review client requests and tickets and apply technical expertise to resolve them
  • Handle incidents and requests of medium complexity as second-line support
  • Contribute to project work
  • Proactively monitor work queues, execute operational tasks, and update tickets
  • Identify, analyze, and log issues before they escalate
  • Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlight key tickets and upcoming critical tasks during shift handover
  • Escalate tickets to ensure focus from Centres of Excellence (CoE) and other teams
  • Collaborate with automation teams on optimizing efforts and automating routine tasks
  • Coach Service desk and L1 teams in technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations for operational issues
  • Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
  • Drive trend analysis reports and identify tasks suitable for automation
  • Support disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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