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Senior Networking Managed Services Engineer

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NTT DATA

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Location:
India , New Delhi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA as a Senior Networking Managed Services Engineer, where you will ensure the operational integrity of client IT infrastructures. This role requires proficiency in networking technologies such as Pulse Secure SSL VPN and Palo Alto, along with strong problem resolution and incident management skills. A bachelor's degree in IT or equivalent experience is essential. You will collaborate with teams, coach junior staff, and contribute to project work while maintaining a client-centric approach. This position offers opportunities for professional growth in a dynamic environment.

Job Responsibility:

  • Ensure client IT infrastructure and systems remain operational
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Work closely with clients and internal teams to restore services swiftly in line with SLAs
  • Review client requests and tickets, apply technical expertise to resolve them
  • Be the go-to person for second-line support, handling incidents and requests of medium complexity
  • Contribute to exciting project work
  • Proactively monitor work queues, execute operational tasks, and update tickets
  • Identify, analyze, and log issues before escalation
  • Communicate with other teams and clients for support and ensure change execution with risk mitigation
  • Highlight key tickets and upcoming critical tasks during shift handover
  • Escalate tickets to Centres of Excellence and other teams as needed
  • Collaborate with automation teams to optimize efforts and automate routine tasks
  • Coach Service desk and L1 teams in technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations for operational issues
  • Contribute to change management process, log change requests, execute approved maintenance activities, audit incident and request tickets
  • Drive trend analysis reports, identify tasks suitable for automation
  • Support disaster recovery functions and other related tasks

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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