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Senior Network Specialist

India, Bangalore · Job Posted April 16, 2026
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Job Description

We are seeking an experienced network professional to provide second-line technical support for enterprise customers across Vodafone UK’s SDH and Optical platforms. The role plays a critical part in resolving complex incidents, leading technical escalations, and safeguarding customer experience and brand reputation through effective stakeholder and customer engagement.

Job Responsibility

  • Provide second-line technical support for SDH and Optical transmission services
  • Proactively and reactively manage faults, performing advanced troubleshooting and service restoration
  • Take ownership of complex technical escalations and lead resolution activities during high-impact incidents
  • Engage directly with internal teams, customers, and suppliers during incident management and service reviews
  • Identify and deliver opportunities for automation and continuous improvement of knowledge bases and operational processes
  • Act as a subject matter expert, sharing best practices and technical knowledge across the wider technical community

Requirements

  • An experienced telecommunications professional with at least five years’ experience in fixed network technologies
  • A subject matter expert in optical and transmission networks, with strong analytical and problem-solving capability
  • Self-motivated, with the ability to independently identify, own, and resolve technical and process-related challenges
  • Customer-focused, with a proven track record of delivering high-quality service in complex operational environments
  • Comfortable working in an international context, particularly supporting UK and European stakeholders, with strong written and verbal communication skills

What we offer

  • Exposure to complex, high-impact enterprise network environments within Vodafone UK operations
  • Opportunities to influence service quality, customer experience, and operational best practices
  • Collaboration with diverse, international stakeholders across technology, operations, and suppliers
  • A role that values technical expertise, ownership, and continuous improvement

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