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Senior Network Specialist - Transmission Operations

India, Bangalore · Job Posted March 04, 2026
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Job Description

We are seeking a Senior Network Specialist to provide second-line support for Transmission technologies, ensuring accurate diagnostics, timely fault resolution, and adherence to service standards. This role involves proactive and reactive incident handling, close collaboration with internal and external stakeholders, shift-based operations, and contributing to team capability through knowledge sharing and training.

Job Responsibility

  • Monitor and prioritise fault tickets received from the first-line team, ensuring consistent progress and timely closure
  • Perform second-level diagnostics across Transmission technologies, ensuring each issue progresses towards effective resolution
  • Liaise with customers, internal teams, third-party providers, and external agencies to support testing and troubleshooting
  • Manage reactive incidents and escalate to the third-line team when required
  • Ensure adherence to SLAs, quality procedures, and operational processes
  • Act as the primary contact for the shift team, managing volumes, assigning incidents, and offering clear plans of action
  • Serve as a subject matter expert for tools and technologies, supporting complex tasks within the team
  • Conduct training initiatives to close knowledge gaps and strengthen operational capability
  • Work within a 24/7 rotational shift environment to provide continuous support

Requirements

  • 5–8 years of network operations experience, preferably in a Network Operations Centre
  • Skilled in PDH, SDH and EoSDH transmission technologies
  • Hands‑on knowledge of Nortel (TN1C, 1X, 4XE & 16Xe) and Marconi (OMS840, 846 & OM16XX) multiplexers
  • Comfortable working with multiple third‑party providers and global infrastructure environments
  • Strong in analytical thinking, problem‑solving, and decision‑making within high‑pressure scenarios
  • An inclusive communicator, capable of engaging effectively with technical and non‑technical stakeholders
  • Adaptable to international working environments, particularly UK and European operations
  • Familiar with ITIL principles and telecom tools such as Remedy, Cramer and BT platforms

What we offer

  • Opportunities to work with advanced Transmission technologies and global telecom systems
  • Exposure to international stakeholders and complex network environments
  • A collaborative and supportive operational environment where continuous learning is encouraged
  • The chance to grow into deeper technical expertise or leadership roles
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