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Senior Network Security Engineer

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Network Security Engineer at NTT DATA will ensure the operational integrity of client security infrastructures. This role involves monitoring incidents, managing client requests, and collaborating with automation teams.

Job Responsibility:

  • Ensure the operational integrity of client security infrastructures
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Identify issues and errors early on, log incidents promptly, and provide second-level support
  • Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Ensure seamless handovers during shift changes
  • Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
  • Act as a go-to for initial client escalations
  • Assist L1 Security Engineers with triage and troubleshooting
  • Support project work when required
  • Contribute to the change management process, ensuring thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
  • At least 5 years of experience in network security
  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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