Senior Network Security Engineer-L2 Job at NTT DATA (Bangalore)

Job Description

The Senior Security Engineer at NTT DATA will play a crucial role in managing security infrastructures and resolving technical incidents. This position requires a proactive approach, strong analytical skills, and effective communication with clients. A bachelor's degree in IT or relevant experience is essential. The role involves collaboration with automation teams and adherence to change management processes.

Job Responsibility

Ensure that our clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities
Act as a go-to for initial client escalations
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required
Contribute to the change management process to ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

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Senior Network Security Engineer-L2

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