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The Centralized Network Operations Center (C-NOC) Network Engineer will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The hired candidate will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies. The Network Engineer will be responsible for implementing, maintaining, and supporting complex network infrastructure and resolving escalated troubleshooting incidents. They will act as the final point of escalation for the C-NOC, performing root cause analysis, network planning, and ensuring high network availability.
Job Responsibility:
Support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication
Support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies
Responsible for implementing, maintaining, and supporting complex network infrastructure and resolving escalated troubleshooting incidents
Act as the final point of escalation for the C-NOC, performing root cause analysis, network planning, and ensuring high network availability
Provide engineering support for escalated troubleshooting support to the C-NOC
Troubleshooting interface between the controlled network and the transport system, OEM components, and configuration providers
Perform authentication administration to include adding, removing, and adjusting privileges of associated accounts, as well provisioning of network address devices (NADs) within Cisco ISE
Perform administration of SolarWinds maps to include updating and preforming initial connection of new devices via SNMP
Provide situation reports, status updates, and assistance with any system upgrades and troubleshooting requiring aircraft and ground transport coordination to Government leadership and higher tier engineering as requested
Directly support the development and testing of network configurations, system-monitoring, remote terminal provisioning, routine preventive maintenance, customer and OEM problem tracking, packet collection, and network outage resolution in all aspects of networking
Provide administer training as needed to network administrators
Monitor networks for performance, integrity, and security
Plan and execute device software upgrades with the appropriate network owners and users
Monitor, interface with, and configure High Assurance IP Encryptor (HAIPE) devices
Assist in the development of processes and procedures for optimization and sustainment of C2R communications
Troubleshoot end-to-end C2R communications over the ACN
Requirements:
5-10 years of network administration with minimum 5 years as network engineer
Security +, CCNP, or equivalent certification is required
Network administration or Network Engineering experience
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly
Ability to de-escalate difficult situations while working effectively with team members to resolve issues
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift
Must be a U.S. citizen
Candidate must possess or have the ability to obtain an active TS/SCI security clearance or higher