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Our client is looking for a Senior Network Engineer to serve as a technical anchor within their dedicated Network Operations Center (NOC). Unlike internal IT roles, this position puts you at the forefront of managing diverse network infrastructures for a portfolio of clients simultaneously. This is a permanent, senior-level role focused on high-level design, implementation, and operational excellence. It is the perfect fit for a technical specialist who enjoys mentoring juniors and taking full ownership of client environments within a stable, structured, and professional office setting.
Job Responsibility:
Client-Centric Management: Act as the primary technical point of contact for multiple external SME clients, ensuring their network health aligns with agreed SLAs
End-to-End Engineering: Take full ownership of the network lifecycle, from initial design and hardware implementation to ongoing operational maintenance
NOC Excellence: Proactively monitor performance, analyze trends, and resolve advanced network issues to minimize downtime across various client sites
Technical Mentorship: Serve as a senior guide for junior engineers, sharing technical expertise and best practices to elevate the team's overall capability
Infrastructure Evolution: Plan and execute critical network upgrades, patches, and configuration changes while maintaining precise documentation of topologies
Incident Ownership: Lead the response for critical network incidents, coordinating with cross-functional teams to ensure rapid resolution and client satisfaction
Requirements:
3+ years of experience in an enterprise network environment, ideally coming from a Systems Integrator (SI) environment
Advanced skills in configuring and troubleshooting a variety of network products, including Sophos, Fortinet, Palo Alto, H3C, and Aruba
A strong portfolio of work covering network design, hands-on implementation, and day-to-day operations
Excellent communication skills with experience dealing directly with clients to resolve technical issues and provide advisory
Comfortable with a in-office work schedule and a willingness to participate in a standby rotation for incident management (standby allowance provided)
Local Malaysian candidates with industry certifications like CCNA or CCNP are strongly preferred