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Senior Network Engineer

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Hewlett Packard Enterprise

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Location:
India , Chennai

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team. Your ability to successfully troubleshoot complex networking issues is the critical skill necessary for this position.

Job Responsibility:

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution
  • Document issues and work with engineering if needed to provide fixes
  • Provide technical expertise and guidance during the testing and deployment of SilverPeak systems
  • Manage critical customer issues and facilitate communication between customers, sales and engineering
  • Serve as the customer advocate for the timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support-related activities
  • Help define and develop support processes and tools as appropriate

Requirements:

  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • 5 years of work experience
  • 3+ years of experience supporting enterprise customers with complex data centre environments, preferably with a network technology company
  • Using appropriate engineering design tools and software packages to design components and solutions
  • Ability to apply analytical and problem-solving skills
  • Understanding material properties and hardware, software, and electrical component design
  • Using empirical analysis, modelling and testing methodologies to validate product designs and specifications
  • Strong written and verbal communication skills
  • mastery of English and local language
  • Ability to effectively communicate design proposals and negotiate options
  • Strong experience in routing protocols such as OSPF and BGP
  • Strong knowledge of networking, understanding of packet flow and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments
  • Experience in troubleshooting bandwidth, latency and loss of network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like TCP dump and/or Wireshark
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS
  • experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen
  • BS or MS degree in Computer Science or Electrical Engineering
  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company
  • Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 07, 2026

Work Type:
Hybrid work
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