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We are seeking an experienced Senior Network Engineer to join a growing network operations team, providing senior-level support across complex enterprise network and security environments. This role is focused on BAU support, troubleshooting, and operational stability, supporting critical customer infrastructure in a home-based capacity. You will act as a senior escalation point within the team, supporting secure, resilient LAN, WLAN, and network security platforms, while helping to drive service quality and continuous improvement.
Job Responsibility:
Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Cisco Security technologies, including: ASA, FirePOWER, FTD & FMC, Cisco ISE (NAC, identity and policy enforcement), Cisco Umbrella, Cisco DNA Center (DNAC)
Supporting enterprise LAN environments (Cisco Catalyst switching)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers
Requirements:
5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Cisco Security platforms (ASA, FirePOWER, FTD, FMC, ISE, Umbrella)
Strong enterprise networking experience across LAN and routing/switching