Senior Network Engineer Job at NTT DATA (Bengaluru)

Senior Network Engineer

NTT DATA

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Network Engineer at NTT DATA, you will be responsible for ensuring the operational integrity of client IT infrastructures. This role requires proficiency in networking technologies such as Pulse Secure SSL VPN and Palo Alto, along with strong incident management skills. A bachelor's degree in IT or equivalent experience is essential. You will work closely with clients and internal teams to resolve issues and contribute to project work, all while fostering a collaborative environment.

Job Responsibility:

Ensure the operational integrity of client IT infrastructures
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to ensure services are restored in line with SLAs
Review client requests and tickets, applying technical expertise to resolve them
Handle second-line support incidents and requests of medium complexity
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover
Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborate with automation teams on optimizing efforts and automating routine tasks
Coach Service desk and L1 teams in technical and behavioural skills
Establish monitoring for client infrastructure
Lead and manage initial client escalations for operational issues
Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
Drive trend analysis reports, identifying tasks suitable for automation
Support disaster recovery functions and other related tasks as needed

Requirements:

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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