Senior Network Engineer V

The Senior Network Engineer V is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to the resolution of issues escalated by other Network Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Senior Network Engineer V is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience to provide subject matter expertise to ensure these improvements are implemented successfully, and other Network Engineers are trained to the new standards. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenance to ensure standardization and uptime; and managing Internet providers and connectivity. The Senior Network Engineer V will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.