Senior Network Engineer - NOC Operations

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Ensure the continuous availability of all data network services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence
• Troubleshoot and resolve low to mid-level network issues in a production environment
• Participate in MIM conference calls and support associated bridge lines during incidents and events
• Handle tickets escalated from Tier 1 Support, ensuring timely analysis and resolution
• Work on incidents in accordance with the Integrated Operations Management Incident Process
• Escalate trouble tickets to the next level of support when necessary, following defined escalation procedures
• Create, distribute, and maintain Net Ops communications to keep stakeholders informed
• Open and manage change controls, including emergency break-fix change records
• Engage and coordinate with Cisco Support teams (NOS and HTTS) for complex troubleshooting
• Perform packet captures using Sniffer and other tools for in-depth traffic analysis
• Support projects and initiatives as assigned by leadership
• Dispatch vendors, manage vendor coordination, and drive vendor escalations as required
• Provide regular status updates and incident progress reports to team leads and managers

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of network support experience in a production operations environment
• Strong understanding of network routing protocols, including BGP and OSPF
• Proven ability to quickly analyze, troubleshoot, and resolve data and voice network outages
• Hands-on experience with: Cisco routers, switches, and wireless devices, Cisco and Check Point firewalls, F5 load balancers
• Solid knowledge of IP subnetting, Layer 2–4 networking, and traffic flows
• Experience with VoIP, QoS, MPLS, and enterprise WAN technologies
• Strong customer service and communication skills, with the ability to work calmly under pressure
• CCNP certification (preferred)

CCNP certification (preferred)