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We are seeking an experienced Senior Network Engineer to join a growing Network & Security Operations team, providing senior-level support across complex enterprise network and security environments. This role is focused on BAU support, troubleshooting, and operational stability, supporting critical customer infrastructure in a fully home-based capacity. You will act as a senior escalation point within the team, supporting secure, resilient LAN, WLAN, and network security platforms, while helping to drive service quality and continuous improvement.
Job Responsibility:
Providing 3rd-line support and escalation for complex network and security incidents
Supporting and maintaining Fortinet security technologies, including FortiGate firewalls, FortiManager, FortiAnalyzer, Fortinet SD-WAN, FortiAuthenticator (identity-based policy enforcement), and FortiSandbox/FortiWeb where applicable
Supporting enterprise LAN environments (switching and routing)
Supporting and troubleshooting enterprise WLAN environments, including controllers and access points
Diagnosing issues across routing, switching, wireless and security domains
Performing configuration changes, upgrades, patching and routine maintenance
Monitoring network performance, availability and security posture
Creating and maintaining operational documentation, runbooks and knowledge articles
Providing technical guidance and mentorship to junior engineers
Requirements:
5+ years’ experience supporting enterprise network and security environments
Strong hands-on experience with Fortinet security platforms, particularly FortiGate firewalls
Proven experience with Fortinet SD-WAN design, deployment and support
Strong enterprise networking experience across LAN, routing and switching