Senior Network ACI Engineer - L2 Job at NTT DATA (Mumbai)

Job Description

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity.

Job Responsibility

Reviewing client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Being the go-to person for second-line support, handling incidents and requests of medium complexity
Contributing to exciting project work from time to time
Proactively monitoring work queues, executing operational tasks, and updating tickets with actions taken
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks for the next shift as part of shift handover
Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborating with automation teams to optimize efforts and automate routine tasks while coaching Service desk and L1 teams in technical and behavioural skills
Establishing monitoring for client infrastructure, leading and managing initial client escalations for operational issues
Contributing to the change management process by logging change requests, executing approved maintenance activities, and auditing incident and request tickets for quality
Driving trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts
Supporting disaster recovery functions and other related tasks as needed

Requirements

SDN Global Certification – SDN L2 (Professional level certification)
Network Operations & Incident Management: Handle escalations from L1 resources and provide guidance for effective resolution. Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines.
Configuration & Troubleshooting: Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers. Design, implement, and manage SDN solutions for medium to large-scale networks.
Network Security & Compliance: Establish and enforce network security policies, monitor access, and ensure compliance with security standards.
Documentation: Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation. Maintain updated network schematics and configuration templates.
Vendor & Asset Management: Coordinate with vendors for device support and maintenance. Manage inventory and ensure accurate asset documentation.
Performance Reporting & Audits: Conduct network equipment testing and maintain audit records to ensure compliance.
Customer Interaction & Problem Solving: Understand customer requirements and provide effective resolutions. Ensure timely and professional communication to address customer needs.
Inventory, SOP creation, Diagram Inventory and Audit and compliance

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Senior Network ACI Engineer - L2

Job Description

Job Responsibility

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