Senior .NET Production Application Support Engineer

• Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
• Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
• Provide customer-focused support, ensuring timely communication and resolution of incidents
• Review existing systems and propose/implement enhancements for scalability and reliability
• Perform root cause analysis and recommend break-fix solutions for code and database issues
• Collaborate with cross-functional teams including business, risk, and IT stakeholders
• Participate in on-call rotations and provide support during off-hours/weekends as needed
• Document incidents, resolutions, and system changes for knowledge base and audit purposes

• 5+ years experience in .NET Production application support
• 3+ years experience with ETL tools such as Informatica or Microsoft SSIS
• 1+ year experience with AWS cloud services
• Strong expertise in .NET and ETL tools (Informatica or SSIS)
• Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML
• Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability
• Skilled in query performance optimization and database tuning
• Experience in upgrading, configuring, and debugging existing systems
• Strong problem-solving skills for triaging complex issues and handling escalations
• Familiarity with modern data security and privacy practices
• Excellent communication skills and ability to work across diverse teams
• Process-oriented mindset with adaptability to change
• Commitment to SLA adherence and delivering high-quality customer support
• Willingness to provide after-hours and weekend support when required
• Strong organizational and time management skills
• High integrity in handling confidential information

Knowledge of the Insurance industry is a plus