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Social Value Portal Ltd Logo Social Value Portal Ltd · Health and Beauty

Senior Navigator

United Kingdom, Middlesbrough Employment contract 31030.00 - 41980.00 GBP / Year · Job Posted June 14, 2026
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Job Responsibility

  • Support the delivery and ongoing development of Waythrough's D&R services, contributing to effective service management within a specialist recovery-focused area
  • Work directly with individuals accessing Waythrough services, supporting people with a wide range of substance use needs and varying levels of complexity
  • Work with Service Users of varying complexity of need and across each Complexity Level
  • Lead, mentor and develop staff and volunteers within the D&R service, supporting their growth through recruitment, induction, training, performance management, supervision and absence processes
  • Use data, feedback and service insights to identify improvements and enhance outcomes for individuals accessing recovery support
  • Deliver Waythrough's D&R provision across Probation settings and other community or co-located environments, ensuring services meet local and regional needs
  • Apply and adhere to organisational policies at Waythrough, alongside Probation and wider criminal justice requirements
  • Effectively manage and de-escalate challenging or high-risk behaviours, supporting individuals to regulate emotions while maintaining a safe environment for all
  • Build and maintain strong partnerships with Probation staff and other stakeholders to coordinate joined-up case management
  • Manage a caseload of individuals within the D&R service, working proactively from referral through to engagement, support planning and ongoing review
  • Actively contribute to the continuous improvement of Waythrough's recovery services, promoting innovation and best practice
  • Empower individuals to recognise their strengths and build confidence in their ability to make positive, sustainable changes in their lives
  • Support Service Manager to develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs
  • Maintain operational relationships with local Probation staff to manage casework requirements

Requirements

  • NVQ Level 3 in Health & Social Care (or above or equivalent)
  • Ability to use Microsoft Office programs
  • Ability to build rapport with Service Users and to communicate effectively verbally and in writing
  • Awareness and ability to maintain strict confidentiality
  • Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP
  • Delivering 1-2-1 and group therapeutic interventions
  • Previous managerial experience
  • Knowledge of working within Safeguarding and Hidden Harm
  • Experience of supporting trainees, apprentices or volunteers through formal or informal structures

Nice to have

  • Relevant professional qualification e.g. addiction studies, counselling, social work, therapeutic qualification
  • Knowledge/Experience of the Criminal Justice System
  • Knowledge of harm reduction approaches in relation to substance misuse
  • Working with models of service delivery and issues relating to recovery planning and risk management plans

What we offer

  • 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
  • Pension scheme with 4.5% employer contribution, matched up to 6.5%
  • Life assurance (3× annual salary)
  • Enhanced sick pay and family-friendly pay
  • Birthday leave and the option to buy up to 5 extra days' annual leave
  • Professional fee reimbursement for relevant qualifications
  • 24/7 online GP access and Employee Assistance Programme
  • Recognition and long service awards via our Way to Go and Aspirations portals
  • £500 Recommend a Friend bonus
  • Cycle to Work scheme and Credit Union membership
  • Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
  • Free will writing service and wellbeing initiatives throughout the year
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