Senior National Account Manager - Booker & One Stop Job at Unilever (Kingston upon Thames)

Job Description

As a pivotal role for the Unilever convenience business, the role of the Senior Account Manager for Booker & One Stop is to drive market-leading growth, delivering market share growth for Unilever and conversion with our portfolio of top-tier brands. This role encompasses day-to-day account management, strategic planning, bespoke activation, and long-term business partnership development.

Job Responsibility

Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts
Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories
Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories
Provide regular performance data and updates to CSP and the BU
Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
Work closely with commercial teams to ensure administrative aspects of promotions are completed
Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities
Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
Drive the agenda internally across all categories on the need for packs fit for purpose/channel and work with the relevant stakeholders to bring these packs to life
Manage the customer P&L for relevant categories and the overall level of customer investment
Lead SNAM for Booker account across Foods, Homecare, Personal Care & Beauty Business Units, with responsibility & Line Management of One Stop National Account Executive and Commercial Executive, Booker & One Stop
Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
Manage accruals and pricing accurately and efficiently
Ensure customer is compliant with agreed trade terms
where these are breached seek a resolution and monitor implementation
P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
S&OP Forecasting
Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in store tracking, price claim management etc)
Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

Requirements

Customer management & selling essentials - previous experience of performing a CAM role
Wholesale, Convenience & Retail Accounts Experience at Account Management level, ideally with Booker Retail
Prior commercial experience and exposure to P&L
Proven history of working within a team environment
Prior experience of leading and developing direct reports preferable however not essential
Relevant Account Management/Field Sales experience
Experience in Shopper Marketing or Category Management is preferable
Experience across Foods, Health & Well-Being, or Household Cleaning preferable

Nice to have

Experience in Shopper Marketing or Category Management
Experience across Foods, Health & Well-Being, or Household Cleaning
Prior experience of leading and developing direct reports

What we offer

competitive salary and pension scheme
annual bonus
subsidised gym membership
discounted staff shop
shares
flexible and hybrid working environment
support for wellbeing including hubs, programmes and development opportunities

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Senior National Account Manager - Booker & One Stop

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