Senior MSP Engineer Jobs

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom, Reading

Category:
IT - Administration

Contract Type:
Not provided

Salary:

35000.00 - 45000.00 GBP / Year

Save Job

Apply Position

Job Description:

Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of Silchester)

Job Responsibility:

Offer technical support to customers via phone, email, or in person
Provide routine onsite visits to customers, as well as also dealing with onsite escalations
End-to-end project delivery, providing solution implementation, project management and pre/post-project support
Ensure all projects are delivered and installed within the timescales set
Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points)
Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking
Assist with setting up and configuring computer systems
Conduct software troubleshooting and recommend solutions
Communicate effectively with customers to understand and address their technical concerns
Provide technical support where required (pre & post project)
Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management
Carrying out site surveys and creating technical documentation
Collaborate with the IT support team on escalated more complex issues
Pre-sales support for Directors, communicating with new & existing customers
Proving a technical handover to the Service Desk

Requirements:

5+ years proven experience in a customer facing technical support role within an established MSP
Excellent verbal and written communication and soft skills
Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot
VMWare ESX, vCenter and/or Hyper-V
Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec)
LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA
Certifications or a technical qualification in IT
Ability to write reports and technical documents
Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial
Exceptional attention to detail
Must have the resilience and ability to work under pressure
Must have the ability to work alone, and as a member of the team

What we offer:

22+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
10% Matched Pension Contribution
Career Development
Cycle Scheme
Car Parking

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior MSP Engineer