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Senior MS Security Engineer

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Security Engineer at NTT DATA will play a crucial role in managing security infrastructures and resolving technical incidents. This position requires a proactive approach, strong analytical skills, and effective communication with clients. A bachelor's degree in IT or relevant experience is essential. The role involves collaboration with automation teams and adherence to change management processes.

Job Responsibility:

  • Ensure that our clients' security infrastructures and systems remain operational
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flagging risks and mitigation plans
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Audit incident and request tickets for quality, recommending improvements
  • Contribute to trend analysis reports to identify automation opportunities
  • Assist L1 Security Engineers with triage and troubleshooting
  • Support project work when required
  • Contribute to the change management process

Requirements:

  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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